Service Appointment Coordinator

Job Title: Service Appointment Coordinator
Company: Ford of Northampton
Location: Ford of Northampton, 968 Bridge Rd Northampton, MA 01060

Job Type: Full-Time
Salary: Competitive, commensurate with experience

About Us:
At Ford of Northampton, we pride ourselves on delivering exceptional service and quality to our customers. We are a trusted dealership with a strong reputation in the community, offering a range of vehicles and services to meet the needs of our valued customers. As we continue to grow, we are seeking a motivated and organized Appointment Coordinator to join our team and help us maintain our commitment to excellence.

Job Description:
The Appointment Coordinator will be the first point of contact for our customers, responsible for managing and scheduling service appointments, ensuring a smooth and efficient process for both customers and service technicians. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greet customers warmly and assist them with scheduling service appointments via phone, email, or in-person.
• Coordinate service schedules with technicians to ensure timely and efficient workflow.
• Maintain accurate records of customer appointments and service details.
• Communicate appointment details to customers and confirm appointments as needed.
• Answer general inquiries about services, promotions, and dealership policies.
• Provide exceptional customer service, addressing any concerns or issues promptly.
• Assist in maintaining a clean and organized reception area.
• Collaborate with the service team to ensure customer satisfaction and service efficiency.

Qualifications:

• High school diploma or equivalent required; some college education preferred.
• Previous experience in a customer service or administrative role, preferably in the automotive industry.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in using computers and appointment scheduling software.
• Ability to work well under pressure in a fast-paced environment.
• A positive attitude and a commitment to providing outstanding customer service.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Employee discounts on vehicles and services.
• Opportunities for career advancement and professional development.

How to Apply:
If you are a detail-oriented individual with a passion for customer service and a desire to work in a dynamic and supportive environment, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and interest in the Appointment Coordinator position at Ford of Northampton.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person