Front Office and Patient Care Coordinator

Synergy Natural Medicine Clinic is a patient-centered healthcare practice led by Dr. Jennifer Wicher, ND, a California-licensed naturopathic doctor who has provided integrative primary care since 2003. The clinic offers general practice and preventive health services for adults and families.

Our mission is to help patients restore and maintain health through evidence-based, integrative care and personalized treatment plans. We are a small, collaborative team that values professionalism, empathy, attention to detail, and genuine connection with our patients.

Position Overview

We are seeking an experienced Front Office and Patient Care Coordinator to join our team. This position combines front office and patient coordination responsibilities and is central to creating an excellent patient experience and long-term patient success.

We offer a supportive work environment, meaningful patient relationships, and opportunities for growth within a well-established integrative medical practice.

Key Responsibilities

• Serve as the first point of contact for patients: answer phones, greet visitors, and manage communications
• Maintain organized patient records and clinic documentation
• Onboard new patients and guide them through the intake process
• Schedule and confirm appointments accurately and efficiently
• Assist with prescription refills, prior authorizations, and patient inquiries
• Manage patient check-in and check-out, including payment processing
• Ensure patient confidentiality and compliance with clinic protocols
• Support daily office operations and maintain a clean, welcoming environment
• Assist with monthly administrative tasks

Qualifications

• Minimum 5 years of medical front office experience
• Experience with EMR systems and familiarity with coding preferred
• Interest in wellness and integrative healthcare preferred
• Excellent communication, organization, and multitasking skills
• Local candidates encouraged to apply

Benefits

• Pay: $24–$30 per hour, depending on experience and qualifications
• Performance bonus eligibility after 6 months of service
• SEP-IRA retirement plan contributions
• Paid vacation and sick time

Job Type: Full-time

Base Pay: $24.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Application Question(s):

• Please describe in about 100 words why you believe this job is right for you.

Work Location: In person