Intake Coordinator - Home Health

Intake Coordinator – Home Health

GrandCare Health Services – Pasadena, CA
Pay Range: $24.00 – $28.00 per hour
Job Type: Full-Time

About GrandCare Health Services

At GrandCare Health Services , we are proud to be a leader in post-surgical rehabilitation, delivering expert, compassionate care in the comfort of our patients’ homes. Serving communities across Southern California, we specialize in orthopedic rehab—not your typical home health population—and are committed to dignity, respect, and exceptional outcomes.

We offer a close-knit, high-performing team environment where clinicians and staff are empowered to grow professionally, specialize in orthopedics, neuro, and pain management, and truly see their patients improve. Our culture is built on trust, autonomy, and support—and our Yelp reviews speak for themselves!

Position Summary

We are seeking an experienced and compassionate Intake Coordinator to join our growing team. In this vital role, you will manage the patient intake process from start to finish, ensuring a seamless experience for patients, families, and referral sources. You’ll be the first point of contact and a key contributor to our mission of delivering life-changing service.

Key Responsibilities

• Oversee daily patient referral and intake operations.
• Ensure compliance with state, federal, and Joint Commission regulations.
• Implement and improve intake policies and procedures.
• Build and maintain strong relationships with referral sources.
• Coordinate patient education, plan of care initiation, and service provider communication.
• Manage insurance verification and authorization processes.
• Monitor referral trends and report key metrics.
• Maintain knowledge of agency contracts and community resources.

Qualifications

• Minimum 2 years of healthcare experience, preferably in home health or hospice intake/referrals.
• Strong communication, negotiation, and public relations skills.
• Demonstrated autonomy, flexibility, and teamwork.
• Familiarity with EMR systems and insurance processes preferred.

Benefits

• Competitive compensation
• Health, dental, vision, life, and disability insurance
• 401(k) with generous company match
• Critical illness benefit
• Paid time off
• Employee assistance program

Why Join GrandCare?

GrandCare Health Services is part of the Cornerstone Group , a network of 75+ home health and hospice agencies nationwide. While we benefit from the strength of a larger organization, we operate with the heart of a local team. We believe our employees are our greatest asset—and we’re committed to fostering a culture where you can thrive.

We live by our CAPLICO Core Values :

• Celebration
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Customer Second
• Ownership

If you're passionate about patient care and want to help build the best post-surgical rehab team in Southern California, we’d love to meet you!

GrandCare Health Services is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.