Loaner Counter possesses excellent guest service and communication skills, a positive attitude, and a professional appearance and demeanor. Our team members are service-oriented, guest-centered, and focused on safety.Essential Job Functions include but are not limited to:

Meet proper grooming standards; proper uniform attire and hair must be kept clean and groomed in a businesslike style to promote a favorable impression and a businesslike appearance at all times.
Knowledge of the city streets and how to use GPS
Knowledge of hands free devices
Offer friendly and knowledgeable assistance
Greet each guest and provide help with getting in and out of loaner vehicles
Ensure guest loyalty by providing excellent guest service and responding immediately to guest concerns
Practice safe driving skills
Report all incidents immediately to supervisor
Adherence to corporate policies and procedures
Able to cope with the physical demands of the job
Team player
Ability to multitask and manage time
Able to work without supervision
Hands on position, working face to face with guest and other teammates

Qualifications:

Pass a drug test
Can not have any DWI charges
Must pass a criminal background check
Provide a 3 year driving record
High school diploma or equivalent
Guest service experience is a plus
Demonstrate a professional appearance and demeanor
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered

Duties Include but not limited to:

Open and close desk

Verify keys and loaners are accountable throughout the day
Stage loaners for guest or for next shift
Assist guest with getting into loaners
Close loaner agreements
Fuel and/or charge loaners
Assist with washing loaners when needed
Perform final drives on new or preowned vehicles

Verify car is safe, no outstanding issues and is ready to be sold
Perform road test

Verify guests cars repair is complete
Assist advisors

Taking payments from guest

Handling cash
Verify checks
Assist with paperwork
Move vehicles
Add fuel to vehicles
Misc.

Scanning documents to the accounting department
Assist guest with questions when they come into the service department
Assist other departments with request

Hours:

Flexible hours - shifts available Monday through Friday 6:45-6:30 and Saturday 7:30-6:30
Part-time and full-time opportunities

Compensation:

Starting at $20 per hour

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.Core Values:Transformational Not Transactional -We do what we say we're going to doWe encourage and support each otherWe're committed to continuous growthBenefitsThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.All Continental Automotive Group Full-Time Employees Receive:Employer Paid Dental InsuranceEmployer Paid Life InsuranceEmployer Paid Medical InsuranceEmployer Paid Health Savings Account ContributionEmployer Paid Wellness ClinicEmployer Paid Flu Vaccinations Every FallEmployer Percentage Matching for 401kEmployer Paid Parental LeaveEmployer Paid Employee Assistance Program5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)14 Paid Time Off Vacation Days/Year (60 days - 3 years)19 Paid Time Off Vacation Days/Year (3 - 7 years)24 Paid Time Off Vacation Days/Year (7+ years)Annual Christmas Bonus Based on TenureAnnual Technician Flag Hour Bonuses ($.25 for Express Tech Hr, $.50 for Main Line Tech Hr, $1 for Master Tech Hr)Annual Christmas PartyAnnual Employee Appreciation DinnerEmployee Discounts on Collision Repair, Parts, and ServiceBi-Weekly Pay Periods, Paid on FridaysHolidays: Thanksgiving, Christmas & New YearsEmployer Paid Lunches Every SaturdayEmployer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)Access to In-House Marketing AgencyVoluntary Life Term and Whole InsuranceVoluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield$200 Donation to Charity of Your Choice with ApprovalWe strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.

Service Loaner Coordinator - Mercedes-Benz of Austin

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