Behavioral Care Manager

Pacific Clinics

place Arcadia, 91066

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Flexible (Remote or Onsite)

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Counseling, Marriage and Family Therapy, Social Work, Other Behavioral, Mental, or Healthcare Field, Psychology

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Internship

local_atm $69971 - $69971 monthly

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Medical/Vision/Dental Insurance, PTO, Retirement Plan, Other Benefits

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Spanish

Program Description: Pacific Clinics' Certified Community Behavioral Health Clinic (CCBHC) program is a specially-designated to ensure access to coordinated, comprehensive behavioral health care. The CCBHC serves anyone who requests care for mental health or substance use, regardless of their ability to pay, diagnosis, or age. This includes developmentally appropriate care for youth. We meet federally-approved standards for the range of services we provide and are required to get people into care quickly. Services are currently provided in the Los Angeles vicinity, with virtual work opportunities. Our model of care includes:

Comprehensive behavioral and physical health services so people of all ages who need care don't have to piece together the support they need across multiple providers.
Care coordination to help people navigate systems to address social drivers of health. Access to crisis services 24 hours a day, 7 days a week.

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages. They are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

Compensation We Offer

The initial compensation for this position ranges from $69,971.00 - $86,055.00
Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
The salary may also vary if you reside in a different location than the location posted.
8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications.
7.5% Bilingual Differential for qualified positions (Spanish approved)

Benefits We Offer

Benefits eligibility starts on day ONE!
We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
Employer Paid Long-Term Disability & Basic Life Insurance
401K Employer Match up to 4%
Competitive Time Off Plans (may vary by employment status)
Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

JOB SUMMARY

Works within the values and clinical philosophy of the agency and within the Certified Community Behavioral Health Clinic framework and Collaborative Care Model. The BCM is a core member of the collaborative care team, including the patient’s medical provider and psychiatric consultant, as well as the larger primary care team or medical team. The BCM is responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload with the patient’s medical provider and, when appropriate, other mental health providers and system navigators. The behavioral care manager (BCM) coordinates the overall effort of the treatment and ensures effective communication among team members.

RESPONSIBILITIES AND DUTIES

Support the mental and physical health care of patients on an assigned patient caseload. Closely coordinate care with the patient’s medical provider and, when appropriate, other mental health providers and system navigators.

Screen and assess patients for common mental health and substance abuse disorders. Facilitate patient engagement and follow-up care.

Provide patient education about common mental health and substance abuse disorders and the available treatment options.

Systematically track treatment response and monitor patients (in person or by asynchronous/synchronous telehealth) for changes in clinical symptoms and treatment side effects or complications.

Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.

Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.

Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated.

Participate in regularly scheduled (may be daily; usually weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person.

Track patients follow up and clinical outcomes using a registry. Document in-person and telephone encounters in the registry and use the system to identify and re-engage patients.

Document patient progress and treatment recommendations in EHR and other required systems so as to be shared with medical providers, psychiatric consultant, and other treating providers.

Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care.

OTHER DUTIES AND RESPONSIBILITIES

Practices self-care, remains aware that others may be contending with stress, and treats other with grace.

JOB SPECIFIC COMPETENCIES

Documents Clearly and Accurately
Encourages Customer Focus
Work effectively within multidisciplinary teams
Initiative
Leads Team Performance

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

Master of Arts (M.A.) degree in Social Work or a closely related field (e.g., Marriage, Child and Family Counseling or Psychology).
Three (3) years of supervised clinical experience.
Within 3 months of licensure or Licensed according to California state law (Welfare and Institutions Code section 5600.2).

OTHER SPECIFIC REQUIREMENTS

Strong leadership and crisis management skills.
If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

PREFERRED QUALIFICATIONS

Four (4) to five (5) years of clinical experience.
Training in domestic violence, physical/sexual child abuse, and suicidal trauma with the competency to maintain current knowledge related to state, county, and local law.
Self-defense training to react/respond to harmful and violent physical situations.
Knowledge of local county rules and regulations from the Department of Social Services or related division.

HIGHLY DESIRABLE SKILLS

Experience, knowledge, skills, and abilities with culturally diverse populations.
Speak, read, and/or write another language.

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.

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Licenses & Certifications

Required

Driver License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.