LEAD TENANT RIGHTS COUNSELOR

Job Announcement

Lead Tenant Rights Counselor

Position: Lead Tenant Rights Counselor

Reports to: MSROC Program Manager

Compensation: $52,000-56,160 Full-Time, commensurate with experience. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

About the Organization:

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Founded in 1982, Mission Action, formerly known as Dolores Street Community Services (DSCS), is a multi-issue, multi-strategy nonprofit organization, with almost 150 employees and an annual budget of $14.5 million, based in San Francisco's Mission District. Our mission is to nurture individual wellness and cultivate collective power among low-income and immigrant communities to create a more just society. We provide direct services to meet immediate needs, as well as affect broader change by engaging in advocacy and community organizing, working on a wide range of issues-from homelessness, to housing, to immigration, to employment. We believe deeply that these issues are interconnected, and that they must be addressed in solidarity to create a more just society. To learn more about our organization's model and impact, we encourage you to watch the following video.

Position Objective:

The Mission SRO Collaborative (MSROC), a partnership with Lyon Martin Health Services/ Women's Community Clinic, the Mission Neighborhood Resource Center, and the San Francisco Anti-Displacement Coalition (SFADC), organizes with SRO (Single Room Occupancy) hotel tenants throughout the Mission to protect SRO housing stock, improve living conditions, and fight for housing justice.

Mission Action seeks a Full-Time Tenant Rights Counselor to provide counseling to low-income tenants across the city with issues involving their tenant rights and housing justice. This counselor will carry a caseload of tenants, prepare formal documents to assist tenants in on-going conversations with property owners/landlords, perform informative workshops, conduct outreach on an as-needed basis, and other duties, as assigned. This position will work as part of the MSROC team and represent the agency in some citywide collaboratives and coalitions.

Responsibilities:

• Plan and perform intake on and provide housing counseling to low-income tenants (including monolingual. Spanish-speaking) by assessing housing problems, answering questions, and providing relevant

• Monitor and keep track of program deliverables.
• Provide warm referrals to other programs for financial assistance, counseling, or other supportive services based on the tenants'/clients' individual
• Advocate for families and individuals by coordinating with outside agencies in regard to code enforcement and general eviction prevention support in an effort to help tenants housing stability.
• Coordinate and facilitate educational Know-Your-Rights workshops, leadership development programs, and peer-to-peer outreach and preventive
• Participate in advocacy and organizing campaigns related to housing justice, including organizing tenants to choose winnable goals, and strategize to win concrete
• Represent MSROC in housing rights coalitions and coordinate collaborative work with other participating organizations and other coalitions that work in related
• Ensure information regarding a client's housing situation is updated in the database in a timely manner, and all supporting documents are filed in accordance with Mission Action's policies and procedures.
• Plan and ensure tenant participation at weekly and monthly meetings, legal clinics, community events, mobilizations, or other activities by conducting outreach and timely follow-up.
• Conduct tenant outreach and provide educational materials to individuals and families on an as-needed
• Work with other Mission Action staff to coordinate MSROC tenant input and support on other community-related issues such as land use, civic engagement, immigrant rights, and economic
• Generate reports according to the program funding requirement.
• Attend weekly/monthly meetings with supervisors to report on outreach, problem-solve, and plan upcoming

• Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the
• Work within the framework of the agency's mission, vision, values, theory of change, and organization's commitment to diversity, equity, and inclusion, restorative justice, trauma- informed work, and language
• Commit yourself to treating each community member with respect and
• Perform other duties as assigned

• Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired. Ability to inspire others with respect to the agency's mission, vision, & values, commitment to equity and social justice, and intersectional work,
• Commitment to a larger vision for immigrant, housing, and economic
• Ability to develop a thorough understanding of housing and tenant rights and
• Ability to interact with a wide range of clients with cultural humility, kindness, and
• Ability to assume responsibility quickly and work independently and as part of a
• Ability to use good judgment, multitask and meet

• Ability to read, understand, and apply language from manuals, policies, technical procedures, and
• Ideal candidates will have experience working and building trust with low-income immigrant families/individuals, including at least two years' experience as an organizer, tenant rights advocate, and/or
• Ability to speak, read, and write in Spanish is
• Willingness to work some evenings and weekends to design a flexible schedule