- Support to the Group Practice Team with their patient care management.
- Perform patient check-in duties including updating patient demographics, updating patient insurance information, verify patient eligibility, verify consent, and verify signed treatment plan.
- Manage assigned students by monitoring timeliness of patient treatment activity on a regular basis.
- Monitor student attendance and student patient roster.
- Monitor student entering and obtaining faculty approval of daily codes and notes.
- Run and review daily student production reports.
- Meet at least weekly with CPL or discipline Director to review student compliance.
- Manage clinic activity and patient treatment by acting as a liaison between faculty, staff, students, and patients, ensuring teamwork among them.
- Increase student productivity by maximizing space utilization.
- Manage the population of patients assigned to the clinic by monitoring patient treatment needs and responding to their questions and concerns.
- Collect and post payments submit pre-authorizations present treatment plans.
- Evaluate and authorize patient account adjustments to assure accurate reports, patient records, and student activity
- Communicate to patient to minimize or resolve patient issues within the school, before escalation to the Director of Clinical Operations and or Associate Director of Clinic Education.
- Run and maintain patient waitlist reports and review scheduling opportunities, including emergencies and backfill patients into student provider open slots
- Review phone call and utilization reports to aid in optimal use of chair time,
- Update scheduled patient appointment status to indicate cancelled or no show appointments
- Send patient follow-up letters based on the established discontinuance protocols for patients who have become hard to contact and/or who have consecutive failed appointments, and/or who have selected self-discontinuance established by the Office of Clinical Operations.
- Perform check-out duties including validation of completed notes and treatment, booking follow-up appointment if needed, collect outstanding balance resulting from appointment, process bills/invoices and walk-out statement for services provided, notify patient of required payment due at next session verify session close.
- Perform End of Day closing duties including ensuring all charges have been processed for end of day, perform the reconciliation of the daily payment transactions to the Finance Office.
- Other duties and assignment of work in support of the clinic operations and patient care services as needed.
- High school diploma or equivalent (GED) required.
- Experience in a dental office preferred.
- Must be available for work during the hours assigned for student instruction and practice development.
- Fluent in English Spanish speaking a plus.
- Accurate data entry skills experience with AxiUm computer program entry is desirable
- Strong computer literacy skills including MS Office (Word, PowerPoint, Excel, and Outlook)
- Must have previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare, private practice, office, hospital clinic, or dental practice preferred.
- Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events.
- Proactive communication skills, both written and verbal, utilizing tact and diplomacy.
- Exceptional customer service skills and professionalism in communications and demeanor.
- Effective organizational and planning skills, including attention to detail and follow-through.
- Ability to take direction, assess, and prioritize multiple tasks projects and demands, to help the dental students and faculty on a daily basis.
- Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
- Ability to work equally and collegially with others consistent with a workplace of dignity and respect and EEO rules and regulations.
- Able to lift up to 5 lbs.
- This position requires compliance with the NYMC campus Vaccine Mandate policy.
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