Client Service Coordinator

About the Opportunity

We are seeking a detail-oriented and highly organized Customer Service Administrator to support our in-house Repair and Service team. This role is essential in ensuring a smooth workflow from equipment intake through completion, helping us deliver outstanding service and quality to our customers. If you thrive in a fast-paced, team-oriented environment and enjoy keeping operations running seamlessly, we’d love to hear from you.

Key Responsibilities

• Process and manage equipment repairs, loaner requirements, consignment orders, and related order entries.
• Provide excellent customer support by handling inquiries, coordinating with internal departments, and ensuring timely communication of repair status updates.
• Maintain detailed records of repairs, service history, and customer information within internal systems.
• Verify repair completion, accuracy, and quality before final invoicing.
• Identify opportunities to improve processes, training, and workflow efficiency.
• Support escalated issues and help drive customer satisfaction and service excellence.
• Collaborate with managers and team members to uphold a positive and productive work environment.
• Assist with system updates, policy changes, and employee cross-training.
• Provide backup support for other Service Desk and administrative functions.

Qualifications

• High School Diploma or equivalent required
• Associates degree strongly preferred
• Previous experience in administrative support, customer service, or equipment repair coordination preferred.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office, SAP, and Salesforce (or similar systems).
• Demonstrated ability to multitask and prioritize in a dynamic environment.
• Knowledge of dental products or medical equipment is a plus.

Why Join Us

• Collaborative, supportive team culture
• Opportunity to contribute to a mission-driven organization focused on quality & service
• Growth potential within a dynamic, established company

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person