Intake Coordinator - Trilingual English, Mandarin, Cantonese

Home Health Care Agency

place Flushing, 11367

local_atm $20 - $23 an hour

Duties and Responsibilities include but not limited to:

Greet, communicate with, welcome and redirect guests
Answer incoming calls, accurately redirect them to appropriate parties when necessary
Answer common customers' questions
Address, resolve or report customers’ complaints
Contact patients and assist them in applying for Managed Long Term Care
Extensive phone and email communication on a daily basis
Verify eligibility and benefits of all Medicare, Medicaid, Commercial and Managed Care Insurances utilizing websites available or making direct phone calls to Insurance companies.
Issue and send referrals to insurance companies for processing
Data entry of new case and closely monitor progress of referral
Follow up authorizations
Build and maintain good relationship with community partners
Adhere to Medicaid and HIPAA guidelines

Qualifications and Requirements

Must speak English, Mandarin and Cantonese fluently; Spanish a big plus.
Great patience, interpersonal and communication skills
Pleasant and friendly manner and customer-oriented mindset
Excellent customer service & verbal communication skills
Detail-oriented
Familiar with Medicaid and MLTC eligibility, including ePaces, restriction codes, CFEEC transfer forms, Maximus procedures, and MLTC enrollment.
Knowledge of HHA exchange software system a plus
Hands on experience with office machines such as printer, scanner, fax, etc.
Computer and internet savvy; knowledgeable and skilled with MS Office Suite (especially Outlook, Excel and Word)
Skilled with Adobe PDF editing
Strong sense of responsibility and fast responder
Ability to work in a fast pace work environment with good time-management skills
Critical thinker and problem-solving skills
Team player
1 year or more experience as Intake Coordinator or similar role preferred
Type 45+ words per minute
High School diploma or higher preferred;