About Elite
Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care!
Job Summary:
Responsible for triaging all after hours scheduling and client calls. Ensures that ongoing client visits are adequately staffed for following day. Frequent communication with clients, families and care center staff.
Essential Functions:

• Schedules visits as needed based on the needs of the office and patients.
• Communicates patient schedules to field staff and job duties for assigned shift(s).
• Documents all actions accurately and appropriately in the scheduling system.
• Works with office leadership on any outstanding patient’s needs. Escalation as needed.
• Documents all information and worked time on the on-call log.
• Performs other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:

• High School diploma or equivalent required.
• One or more year(s) of scheduling experience preferred.
• Three or more year(s) of customer service experience is required.

Knowledge, Skills and Abilities:

• Excellent written, verbal and interpersonal communication skills.
• Strong computer/data entry and software skills.
• Experience working with scheduling related software.
• Basic understanding of medical terminology.
• Ability to work independently

Working Conditions:

• Work remotely from home long periods of time on the phone
• Flexible with availability at night, weekends, and holidays