Assistant Service Coordinator

Job Title: Assistant Service Coordinator
Company: A1 Service Coordination
Location: Hybrid Remote – NYC (field work required across all five boroughs)
Starting Salary: $45,000 per year

Job Summary
A1 Service Coordination is hiring an Assistant Service Coordinator. This entry-level role is ideal for someone looking to gain experience in the NHTD/TBI Medicaid Waiver programs and grow into a Service Coordinator role. You’ll support our Ongoing team and work directly with participants in the field.

Responsibilities

• Conduct home visits across all five NYC boroughs (Manhattan, Brooklyn, Queens, The Bronx, & Staten Island)
• Secure medical documents, signatures, and other enrollment materials
• Join virtual and in-person meetings with participants and families
• Coordinate services, including transportation and follow-ups
• Attend required trainings, supervision, and team meetings
• Support management with program and administrative tasks
• Maintain strong relationships with participants, providers, and supports
• Follow all documentation, compliance, and agency policies

Requirements

• Associate’s degree required; bachelor’s preferred
• Preferred: 1 years experience in case management/service coordination, information, linkages, or referrals for individuals with Traumatic Brain Injury, disabilities and/or seniors
• Willing and able to travel throughout all five NYC boroughs for field work
• Strong communication, organization, time management, and digital documentation skills
• Comfortable working with individuals with disabilities and older adults
• Degrees earned outside the U.S. are welcome
• Must be legally authorized to work in the United States

Language

• Multilingual applicants are encouraged to apply; Russian or Spanish language ability is a plus but not required

Additional Information

• Remote role with flexible schedule; routine field visits required
• Promotion opportunities to Service Coordinator typically after 1 year (with bachelor’s) or 2 years (with associate’s/high school)

Visit www.a1servicecoordination.com to learn more

Job Type: Full-time

Benefits

• 401(k)
• Annual Health, dental, and vision Stipend
• Paid time off
• Flexible schedule
• Professional development support

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Parental leave

Work Location: On the road