About Job

The Client Care Coordinator provides additional support and guidance to clients enrolled in the HOPWA housing program. This position also provides support to the housing case managers as well as accounting staff to ensure accuracy of the payment requests. Also, this position offers landlord engagement and recruitment services to the program.

Essential Functions

Respond to referrals of new clients in timely manner, including completing the intake form and assessment of the client’s needs and preferences.
Keep client case files up to date and organized.
Work with the Accounting Department to ensure the financial request application is complete.
Maintain current client data and keep detailed case notes in HMIS .
Diligently maintain detailed case notes, numbers of clients, and current/accurate data about the client.
Communicate regularly and effectively with the client, service coordinators, service providers, and support personnel to ensure that clients meet housing application requirements and maintain housing.
Identify and present housing options for clients that fulfill their specific location, size, and affordability requirements.
Assist clients in understanding and signing the lease agreement.
Assist clients, along with their support staff and family members, in completing applications and providing necessary documents to be placed on waiting lists for affordable housing rental properties as well as the Housing Choices Voucher program.
Based on their disability and medical needs, assist clients in requesting reasonable accommodations written within the lease agreement.
Make and/or navigate the client to community referrals for credit counseling/legal assistance, assembling letters of support, helping them apply for eligible financial assistance, and by utilizing other third parties in paying for all or part of the rent.
Help clients budget and plan for move-in expenses including the security deposit and first month’s rent. This may require applying for various programs that offer financial assistance for move-in expenses.
Be available to respond to questions from clients and authorized service providers/family members.
Facilitate all aspects of the application process once the client becomes a potential qualified applicant. This includes maintaining and administering the housing waitlist, showing the property to interested clients, and assisting clients who have been selected in submitting the necessary documents to qualify for the unit.
Ensure that clients maintain housing by responding to requests for assistance regarding lease renewals, lease violations, and/or re-certifications.
Build and maintain Community Engagement and Landlord/Property Manager Relationships
Be professional in representing El Centro while in meetings throughout the greater community.
Be professional in representing El Centro to landlords/property managers with the intention of expanding the network of properties.
Organize regular client community workshops if needed.
Regularly communicate with property managers/affordable housing developers to maintain a current and accurate list of affordable, available housing/rental properties/units which are accepting applications.
Identify opportunities for housing advocacy and collaborate with the housing team members and clients in pursuing them.