Job Overview
We are a DME (Durable Medical Equipment) company dedicated to providing exceptional service and quality medical equipment to our patients and healthcare partners. We are looking for a detail-oriented and dependable Intake Coordinator / Customer Service Representative to join our team and play a key role in the patient onboarding process. The Intake Coordinator / Customer Service Representative is responsible for processing new patient referrals, verifying insurance, ensuring documentation accuracy, and providing excellent customer service to patients, caregivers, and healthcare providers.

Key Responsibilities:

• Receive and process new patient referrals accurately and promptly
• Verify insurance eligibility and coverage for DME services
• Communicate with physician offices to obtain required documentation and authorizations
• Enter patient and order information into the system accurately
• Provide friendly and professional customer service over the phone and in person
• Coordinate delivery or pickup of equipment with patients and internal staff
• Maintain confidentiality and comply with HIPAA regulations
• Assist with general office duties as needed

Qualifications:

• High school diploma or equivalent (required)
• Previous experience in a DME, medical office, or insurance verification role (preferred)
• Strong organizational skills and attention to detail
• Excellent communication and customer service skills
• Proficient with computers and comfortable learning new software
• Ability to multitask and work in a fast-paced environment
• Bilingual in Spanish & English

If you're a team player with strong communication skills and a passion for helping patients, we’d love to hear from you.

Job Type: Full-time

Pay: From $11.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person