Purpose of the Role:

To ensure the timely and accurate processing of persons referred to the Agency so that they are assigned to a Client Care Coordinator in an expeditious manner and begin to receive services as soon as possible.

Essential Functions of the Role:

• Respond to any and all inquiries related to persons seeking services through the Agency (i.e. walk-in or referral).
• Vet inquiries accordingly, schedule appointments within 1 – 2 business days.
• Conduct intake meetings (either in the office or in the field) in accordance with established process. Any issues or concerns regarding Health Homes and/or eligibility, vet with Program Administrator.
• Review intake paperwork with the Intake Administrator for quality assurance.
• Once approved, input all data in a timely manner to the designated system.
• Manage and maintain census data for New Rochelle clients, and any other areas as assigned.
• Train receptionist to act as back-up in his/her absence, as appropriate.
• Act as back-up Receptionist for breaks and absences.
• Provide administrative support to the New Rochelle location (and/or other locations) as needed.

Decision Making Authority:

Decisions regarding client intakes are to be made with guidance and collaboration of the Intake Administrator and/or Program Administrator. Decisions related to administrative support are to be made in collaboration with the Assistant Program Director and Program Director.

Working Relationships:

Internal: Intake Administrator, Program Administrator, Asst. Program Director, Client Care Supervisor, and Client Care Coordinators.

External: Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney’s Office, etc.

Work Schedule: 9 am – 5 pm

Physical Environment:

• Traditional office environment.
• Must be comfortable attending appointments at various agencies and facilities.

Physical Demands: Must be able to carry up to 20 lbs.

Mental and Visual Demands: Flow of work and nature of duties involve normal coordination of mind and eyes much of the time.

• Must be able to interact with persons having mental health issues, periods of instability (i.e. lack of shelter, food, clothing or support), recently released from an institution (i.e. hospital, prison), limited comprehension and/or ability to manage through complex scenarios

Qualifications for this Role:

• CHOICE is a peer organization. Persons who work on the team must have experience with (either directly, via an immediate family member or through work experience) a mental health condition, a period of hardship (i.e. homelessness, imprisonment) or a disability.
• Proven ability to empathize with the clients we serve.
• Tenacity and passion for this work with the ability to balance objectivity with empathy.
• Computer literacy required.
• Bachelor’s Degree required.
• Associates accepted with experience.
• Bilingual English/Spanish a plus.

Compensation range: $40,000 - $43,000