About Job

The Rental Specialist serves as a key business partner in managing the Rental Department profitability and success. This entails maintaining a high level of customer satisfaction including establishing and identifying customer needs, effectively meeting their needs by initiating thoughtful communication to understand the customer, initiating and building rapport, and maintaining their trust and continued patronage.

The importance of this role is to be the “face” of Curtis Lane Equipment and its products/services and must effectively collaborate with the team, customer, business partners and vendors to convey satisfactory customer service at all times, abiding by the Company’s three (3) core values of Honesty, People and Growth, exhibiting a people focus perspective and genuine care and pride in our organization.

This role will be responsible for effective problem solving and must consistently provide assertive diligence in building customer relationships, meeting and resolving customer inquiries/concerns to full resolution as well as incorporating use of team/leader support and guidance as necessary, keeping key team members informed and up to date on status of equipment/parts in order to best meet customer needs.

Duties and Responsibilities

· Determine/understand customers equipment needs through questioning and qualifying; provides alterative equipment suggestions to customers, if appropriate, based upon information obtained and comprehensive knowledge of all equipment available.

· Obtains all necessary customer information; finalizes and secures equipment for dates needed, places the rental/purchase order in the computer system, organizes transportation for orders.

· Communicates with team for upcoming equipment requirements.

· Administers all aspects of rental contracts; accurate rental dates, rates and all ancillary charges, amendments, suspensions, terminations, filing of contracts and related paperwork, and checking invoices and credit memos against contract files.

· Address customer questions and concerns in a professional manner in order to resolve issues to the satisfaction of the customer.

· Ensure all activity and customer transactions are performed within Curtis Lane Equipment safety policies.

· Maintain a clean and organized rental department, including labeling shelves and bins properly, keeping the showroom rental section neat and organized, sweeping floors and dust shelves.

· Collaborate with the service department on any rental units down and needing repairs.

· May be responsible for other tasks, including but not limited to: stocking and maintaining inventory, loading and unloading equipment, and/or performing basic maintenance to equipment.