About Job

Epiphany Family Services, LLC seeks to hire a Bilingual Care Manager Extender to work in our Care Management program. Through Tailored Care Management, Behavioral Health Tailored Plan beneficiaries will have a designated care manager extender supported by a multidisciplinary care team to provide whole-person care management that addresses all their needs, spanning physical health, behavioral health, pharmacy, long-term services and supports (LTSS), and unmet health related resource needs. The Care Manager Extender will assist in meeting the needs of the member, create additional workforce capacity, and allow care managers and supervisors to focus on key tasks for assigned members as well as permit them additional time for members with intensive or complex needs.

Responsibilities

Share personal story to assist/support the member.
Performing general outreach, engagement, and follow-up with members.
Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation).
Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing.
Sharing information with the care manager and other members of the care team on the member’s circumstances.
Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services.
Participating in case conferences.
Support the care manager in assessing and addressing unmet health-related resource needs.
Regular communication and coordinate efforts with Care Manager and Care Manager Supervisor to decrease duplicative and inappropriate outreach to assigned members.
Other duties as assigned.

Qualifications

Is at least 18 years of age.
Has a high school diploma or equivalent.
Is trained in Tailored Care Management (as described later in this document).
Is supervised by a TCM Care Manager and meets one of the below requirements: 1. Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist 2. Has one year of paid experience performing the types of functions described in the “Extender Functions” section below.

Individuals who will be able to meet these qualifications, including, but not limited to the following:

Certified Peer Support Specialists; or
Community health workers (CHW), defined as individuals who have completed the NC
Community Health Worker Standardized Core Competency Training (NC CHW SCCT); or
Individuals who served as Community Navigators prior to the implementation of Tailored Plans

Knowledge, Skills, and Abilities:

Person-Centered Thinking/planning
Knowledge of using assessments to develop plans of care.
Knowledge of LOC processes
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Familiarity with or intent to learn the use of Motivational Interviewing techniques.
Strong interpersonal and written/verbal communication skills.
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts.
Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines.

We invite qualified candidates who are passionate ab

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Professional Field

Other Behavioral, Mental, or Healthcare Field

Patient Focus

Diagnoses

Avoidant Personality Disorder

Issues

Aging

Substance Abuse

Therapeutic Approach

Methodologies

ECT

Modalities

Families

Individuals

Practice Specifics

Populations

Peer Support

Individuals with Addiction Issues

Aviation/Transportation

Settings

Private Practice

Residential Treatment Facilities (RTC)

Home Health/In-home

Bilingual Care Manager Extendere