About Job
The Intake Supervisor oversees the Intake Team, ensuring effective orientation, supervision, and smooth operation of admissions processes. Supervise calls are answered while coaching intake counselors to improve their call handling skills and increase conversion rates. This role requires proficiency in EMRs, CRMs, and phone systems, along with the ability to create dashboards, monitor call volumes, analyze metrics, and implement improvement plans.
The Intake Supervisor develops and standardizes processes, policies, and reporting, while fostering partnerships with Detox, Residential and Outpatient level of care, Emergency Department, the Hospital Floor and Registration teams.
Key responsibilities include handling client inquiries, converting calls to admissions, conducting assessments, coordinating intake activities, streamline the activity and standardize the intake report and maintaining communication with referral sources, families, and clinical staff.
The role also involves managing census, pipeline of potential patients, and self -pay collection, financial information collection (electronic estimates, copay and deductibles). Other duties include inputting data, generating reports, ensuring compliance with HIPAA regulations, providing staff training, and delivering exceptional customer service.
The position demands flexibility for on-site and on-call work, including weekends. Performs other duties as assigned.
Qualifications
Education and Experience Required
- 5+ years of admissions experience in detox, residential, or outpatient settings, knowledge of behavioral healthcare processes
- 2+ years' experience of Supervisory experience
- Working knowledge of CARF and/or JCAHO accreditation standards
- Knowledge of HIPPA
Education and Experience Preferred
- Bachelor's Degree Preferred
- Motivational interviewing expertise and supervisory experience are advantageous
Certification Required
CATC II - Certified Addiction Treatment Counselor II
or CATC III - Certified Addiction Treatment Counselor III
or CATC IV - Certified Addiction Treatment Counselor IV
or CATC V - Certified Addiction Treatment Counselor V
or CADC II - Certified Alcohol and Drug Counselor II
or CADC III - Certified Alcohol and Drug Counselor III
or CADC-CS - Certified Alcohol Drug Counselor - Clinical Supervisor
and
BLS-AHA Basic Life Support required at hire.
About Us
Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.
For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County's health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.
Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.
Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.
To learn more about Hoag's awards and accreditations, https://www.hoag.org/about-hoag/awards-accreditations/.
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.
Professional Field
Counseling
Other Behavioral, Mental, or Healthcare FieldPatient Focus
Diagnoses
Avoidant Personality Disorder
Cancer
Issues
Addiction
Aging
News, Politics, and Society
Therapeutic Approach
Methodologies
ECT
Practice Specifics
Populations
Cancer Patients
Individuals with Addiction Issues
Settings
Residential
In-patient Non-Psychiatric
In-patient Psychiatric
Milieu
Non-profit
Nursing Home
Partial Hospitalization (PHP)
Home Health/In-home
Long-Term Structured Residences
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