About Job

Position: Service Coordinator

Location: Chicago, IL

The Service Coordinator position will report directly to the Service Manager. This position will perform project management and administrative work related to aftermarket field service operations.

Pay rate is $28.00/HR and up based on experience.

Job Duties:

Assist service manager with customer calls and technician scheduling.
Ensure adequate equipment is onsite for project completion.
Research and procure parts and supplies as needed for project completion.
Review service tickets for completion and accuracy.
Work closely with office administration for timely billing / invoicing of customers.
Review inspection reports and communicate findings to customers.
At times be able to travel with technicians to observe progression of projects and communicate in person with customers.
Any other duties that may be required.

Minimum Requirements:

Must have at least 1 year of experience in an administrative role, industrial setting a plus.
Be able to effectively monitor multiple projects, with multiple deadlines, at once.
Adequately assign technicians and other resources to projects based on priority level.
Proficient at Microsoft Office software as well as other related computer programs.
Ability to learn Deshazo specific software quickly.
Communicate effectively and professionally with customers, vendors, and coworkers.

WORKING CONDITIONS:

This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Lift lifting of packages no more than 15 lbs.

BENEFITS AVAILABLE:

Vehicle allowance
Medical / Dental / Vision Insurance
401k plan with match
Company-paid short term disability insurance
Long term disability insurance available
Company-paid basic life insurance
Employee assistance program
Additional life insurance available
9 paid holidays
PTO Program
Tool purchase program
Weekly pay periods with direct deposit
Competitive pay

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO’s Mission: DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.