JOB TITLE Behavioral Health Care Coordinator

Summary

Supervise and provide professional care management services to enable identified individuals to make informed choices about opportunities and services, assuring timely access to needed assistance, providing opportunities and coordinating all services to meet each consumer's goals and thereby assisting them in achieving their maximum level of independent functioning.

Education And Experience

Education: Bachelor's degree in mental health and or related field required.

Licensure: Must possess or obtain highest level of licensure appropriate to degree. Valid driver's license.

Certification: Must possess or obtain highest level of certification appropriate to degree.

Experience: Experience in mental health, substance abuse or mental retardation required.

Knowledge/Skills: Verbal/written communication skills.

Ability to maintain composure in difficult situations.

Ability to safely operate motor vehicle.

EQUIPMENT

Computer, copier, fax, motor vehicle and any other equipment required to perform the functions of the position.

SUPERVISORY RESPONSIBLILITIES

• Trains and assist in evaluating performance of employees.
• Assist in and/or organizes schedules of employee work activities.
• Maintains a safe work environment by identifying and correcting potentially unsafe conditions and work practices.
• Maintains a positive working climate within and across departmental functions.
• Assist clinicians concerning clinical procedures and evaluation.
  
  

Major Duties And Responsibilities

• Supervise/evaluate team of both care manger and case manager providers to maintain quality
  
  

case management and care coordination services.

• Monitor/report complaint issues according to grant/contract requirements relating to case
  
  

management services.

• Conduct interviews with individuals and/or family members in a therapeutic manner so as to
  
  

obtain critical and thorough information, provide written documentation of information obtained and exercise good judgment in evaluating situation, making decisions and implementing effective strategies.

• Ensure that both Case Managers and Care Managers are meeting quality and performance targets on a monthly basis.
• Provide assessment, service planning, crisis assistance, daily living assistance and linkage, referral and
  
  

advocacy to/for referred individuals.

• Provide written documentation to complete all necessary chart work in accordance with policy on
  
  

admissions treatment and discharges in a timely manner.

• Maintain client confidentiality according to Center policies.
• Remain current in knowledge of community resources and how to access those resources.
• Keep supervisors apprised of all critical or emergency situations.
• Responds to emergency/crisis or walk-in situations calmly, rationally and in accordance with
  
  

center policy and procedures.

• Participate in inservice training and orientation and provide consultation and education services to the community as requested by supervisor/administration.
• Be involved in the admission, hospital stay and discharge of individuals on caseload who are admitted to an impatient psychiatric facility.
• Be available to consumers 24 hours a day for crisis assistance. After hours, the agency's after hours system may be utilized; however, the on-call staff as appropriate may contact the Case Manager.
• Must be able to safely operate a motor vehicle to ensure the delivery of community based services.
• Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffings as needed.
• All other duties as assigned.
  
  

Performance Responsibilities

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

• Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.
• Exercise necessary cost control measures.
• Maintain positive internal and external customer service relationships.
• Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
• Plan and organize work effectively and ensure its completion.
• Demonstrate reliability by arriving to work on time and utilizing effective time management.
• Meet all productivity requirements.
• Demonstrate team behavior and must be willing to promote a team-oriented environment.
• Represent the organization professionally at all times.
• Demonstrate initiative and strive to continually improve processes and relationships.
• Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.