General Description

This is a professional counseling position assigned to the Office of Crisis Intervention Services’ Person in Crisis (PIC) Team responsible for leading emergency crisis responses to emergency calls which include, but are not limited to: mental health (crisis, suicide), substance abuse, and domestic violence and family disputes.

This is a Competitive Class position. The individual selected to fill this vacancy will be given a provisional appointment and will be required to participate in the next Civil Service Examination for this title.

A qualified applicant may be provisionally appointed and serve in the position until a Civil Service Examination is administered and an appropriate eligible list can be established to make a permanent appointment in accordance with the Civil Service Rule of Three. (See "http://www.cityofrochester.gov/article.aspx?id=8589935786" Provisional Appointment - FAQ's) If you are already a City employee and have permanent, competitive status in your current position and appointment to this title would result in a provisional appointment in another department, you will lose your previous permanent competitive rights.

Typical Work Activities

• Leads all emergency crisis responses to emergency calls which include, but are not limited to: mental health (crisis, suicide), substance abuse, and domestic violence and family disputes;

• Mobilizes response team members, assigns tasks and duties, and represents the City and response team at the scene;

• Conducts formal assessments of the needs for the affected individuals and their families;

• Manages and oversees an immediate support plan for each affected individual and their family;

• Organizes and coordinates all information on applicable and available services and partner agencies to respond to needs for affected individuals;

• Connects affected individuals with appropriate services and follows through until a hand off to a fixed support system can be confirmed;

• Manages the information on responses, personal information of affected individuals and relevant data for reporting;

• Designs and coordinates staff, volunteer, and partner trainings to include: orientation, mandatory trainings, program in-services and professional development;

• Ensures the appropriate staffing and training for quality program and service delivery;

• Provides on-site professional coaching and training for responders as needed.

Minimum Qualifications

Master’s degree in Social Work (MSW), Counseling, Psychology, Mental Health Counseling or closely related field AND three (3) years of paid experience in crisis intervention and direct service to vulnerable populations.

OR

Bachelor’s degree in Social Work (BSW) or closely related field AND five (5) years of experience as described in I.

SPECIAL REQUIREMENTS:
Possession of a valid New York State Class D driver's license at time of appointment.
This license must be maintained throughout employment in this job title.