Do you thrive on supporting the professional face of a hospital dedicated to serving the community? Do you have strong customer service expertise and are you passionate about working with patients and clinical teams to deliver high-quality service that makes a difference? Are you ready to take on the challenge of creating an exceptional patient experience from the moment they check in? If you said yes, keep reading – we may have the perfect opportunity for you.

As the Social Work Care Manager for Hoag Memorial Hospital, Newport Beach, you’ll be responsible for collaborating with Hoag medical staff and the community they serve to ensure an environment of extraordinary patient care. Being a Social Work Care Manager means coordinating appropriate post-acute services for the patient based on the clinical assessment by physicians, nurses, and ancillary staff. As the Social Work Care Manager, you will not only consider patients’ needs through the continuum of care, but will also offer psychosocial support to patients and families for adjustment to illness, grief counseling, and psychiatric stabilization.

The Care Manager (MSW or LCSW) coordinate patients’ needs through the continuum of care which can include from pre-admission through post discharge plans. This role works in collaboration with the physicians, nurses, clinical staff, and community agencies to identify and arrange for appropriate care.

Reviews clinician assessments and patients’ financial, family and psychosocial support to develop comprehensive care and/or discharge plans. May focus more heavily on a specific aspect of Care Management like discharge planning, utilization review, and/or providing psychosocial support.

May review records to assess for appropriate admission status, level of care, payer source, and UR contracts to validate billing. May provide psychodynamic intervention and crisis counseling to support patients and families. Educates patients and families on their healthcare options and connects them with resources.

Documents pertinent patient issues, contacts and plans on the medical records. Is a mandated reporter for elder, child, and spousal abuse. The Community Care role specifically provides Care Management support to high-risk, homeless and mental health population. Performs other duties as assigned.

Community Health: The Care Manager/ Social Worker (MSW) provides care in the outpatient environment and surrounding community as dictated by Community Benefit parameters. Coordinates and provides care that is safe, timely, effective, efficient, equitable, and client centered.

Manages the client needs through the continuum of care which can include intake through case termination plans. Assesses patients' needs including financial, family and psychosocial support, and develops tailored care plans.

Records client progress including referrals, home visits, and other notable interactions; periodically evaluate client’s progress and adjusts to improve outcomes. Collaborates with the Center for Healthy Living staff, partner agencies, and other community agencies as needed.

Provides care to higher acuity patients and works with team members to arrange for appropriate resources. May provide psychodynamic intervention and crisis counseling to support clients. Facilitates psychoeducational groups as needed.

Assists in training interns, collecting data to measure program outcomes. Performs other duties as assigned.

Education and Experience

Fulfills mandatory stroke education requirements per certification agency

Positions requirements depend on licensure and are as follows:

• Care Manager (MSW) – Master’s degree in Social Work (MSW) required. One year of MSW experience in an acute healthcare setting preferred.
• Care Manager II (LCSW) – Master’s degree in Social Work (MSW) required. One year of supervisory experience, preferably within an acute healthcare system environment. Five years’ of clinical or Social Work experience in an acute healthcare system environment. Bilingual or multilingual preferred.

Community Health : Master’s degree in Social Work (MSW) required. One year of MSW experience in community case management preferred. Understands working with the low income and under resourced community. Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Bilingual or multilingual preferred.

License Required

• Community Health: CA Driver’s License
• LCSW for Care Manager II