Remote Patient Scheduling & Intake Coordinator (Bilingual – English/Spanish or Portuguese)

Company: Pediatric Therapy Clinic – Orlando, FL

Location: Remote (must work U.S. Eastern Time hours)

Schedule: Monday–Friday, 9:00 a.m. – 6:00 p.m. EST

About Us

Elevate is a growing pediatric speech and occupational therapy clinic dedicated to helping children thrive in communication, independence, and confidence. We serve a diverse community and are looking for a caring, proactive team member to help families get started with therapy quickly and smoothly.

Position Overview

We are seeking a Remote Patient Scheduling & Intake Coordinator to join our team. This role focuses on managing leads, following up with parents, and scheduling patients into our therapy programs. You will be the first point of contact for many families, so professionalism, warmth, and persistence are key.

Key Responsibilities

• Handle inbound and outbound calls, emails, and WhatsApp messages from parents.
• Follow up consistently with new leads, pending intakes, and families ready to begin therapy.
• Guide parents through the intake process and confirm paperwork completion.
• Schedule patients with the right therapist, considering:
• Therapy type (speech or occupational therapy)
• Language needs (English, Spanish, Portuguese)
• Parent availability
• Therapist availability
• Maintain accurate records in our CRM (monday.com).
• Track parents who are approved but not yet scheduled and follow up until therapy is confirmed.
• Support our in-clinic secretary by ensuring therapists’ schedules stay full and organized.
  
  

Why Join Us?

• Make a real difference in the lives of children and families.
• Join a supportive, mission-driven team.
• Growth opportunities as our clinic continues to expand.
• Competitive pay based on experience and performance.
  
  

Compensation: $4 - $7 hourly