About Job

Description

Job Overview:

The Community Support Specialist position provides administrative services to Regional Directors, Association Managers, Boards of Directors, Committees, Homeowners, Vendors, and other related parties as needed and for the daily operations of the organization as directed by the Community Support Services Team Lead.

Compensation: $22-24/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Administrative Core Services:

Sending out mass mailing and electronic correspondence via letters, emails, and phone blasts
Sending out unit level correspondence (violation notices, chargeback letters, late-fee notices, etc.)
Saving & filing electronic records using our system of record, Connect
Assist with architectural modification applications and approval process
Update and maintain reports
Assist with preparing board packets
Prepare for annual meetings
Configure and distribute key fobs and access controls upon request
Community Updates in Connect
Asist with Amenity Reservations

Additional Duties:

Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by management.
Perform and range of special projects, tasks, and other related duties as assigned

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, The requirements listed below are representative of knowledge, skill, and/or ability required.

Exceptional written and verbal communication skills
Excellent spelling and proof-reading abilities
Excellent Customer Service Skills
Confident with data research and analysis
Ability to prioritize and multi-task
Ability to work independently
Collaborative attitude and team player
Exceptional interpersonal skills
Highly organized and detail-oriented
Consistent professional demeanor
Work efficiently under pressure
Handle change in a positive manner
Open to constructive criticism
Reliable and discret
Able to problem solve
Well-versed in computer software programs (Microsoft Word, Excel, Adobe Acrobat X

Education & Experience:

High School diploma or equivalent
Minimum 4 years of administrative experience
Some college and/or job-related education preferred
Background in customer service, property management, and/or real estate

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting at a desk for extended periods of time
Working on a computer throughout the day (monitor, keyboard, and mouse use)
Ability to listen and focus for long periods of time
Standing at a copier for extended periods of time
Climbing warehouse ladder to access storage boxes
Subjected to loud noises when running postage and folding machines
Ability to lift up to 30 lbs

Hours over and above normal office hours may occur, including evenings. Schedule is subject to change based on business needs.

Tools & Equipment Used:

Computer, mouse, keyboard
Copier/Printer
Laminator
Postage Machine
Folding Machine

What We Offer:

Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.