About Job

We seek a Service Coordinator to join our dedicated and talented team in Richardson, TX. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.

Local to Richardson, TX - this role can work primarily remote, but candidates should be located in the Richardson, TX area with flexibility to work onsite occasionally (training, meetings, etc.)

The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.

Responsibilities of a Service Coordinator include:

Track the full lifecycle of maintenance and professional services bookings, from quoting to invoicing
Collaborate with the customer, the TSP field team and 3rd party service vendors to coordinate maintenance and professional services engagements within the US and overseas
Manage the calendars and scheduling of a team implementation engineers in the US and with service vendors
Support TSP sales, TSP procurement, TSP customers and service vendors with third party maintenance engagements and renewals
Develop, monitor, and follow up on reporting with maintenance and professional service management and internal/external team members to ensure data is being maintained properly related to forecasting and implementation metrics
Provide support Monday through Friday with flexibility supporting multiple time zones around the world
Occasional after-hours work coordinating support engagements

Qualifications:

Must have a general understanding of Microsoft Office products (Outlook, Excel, Word) and demonstrate superb communication skills (phone, email, and in-person)
Must be very detail-oriented and organized
Must be reliable, proactive, and possess the ability to take ownership of multiple engagements
Remain professional under pressure
Comfortable working in a fast paced and ever-changing environment
Strong interpersonal skills including ability to tactfully respond to scheduling requests and provide alternative suggestions to satisfy all parties
Strong verbal and written communication skills, with the ability to effectively engage and collaborate with individuals at all organizational levels
Requires high school diploma (or GED or high school equivalence certificate) and 1 to 2 years of experience
Performs work under direct supervision — handles basic issues and problems and refers more complex issues to higher-level staff
Experience scheduling professional service engagements is strongly preferred

Additional:

Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
Candidates must be authorized to work for any employer in the United States without sponsorship.
No 3rd party agency or corp-to-corp candidates will be considered.

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits: