Position Summary

This individual is accountable for all responsibilities related to administrative clinical functions, including welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in/out patients, receiving telephone calls, faxing/scanning documents, reviewing patient demographics to verify necessary information and signatures, and entering new patient information into computer. This position is responsible for patient in-flow and out-flow, patient education, collection of fees, appointment scheduling and insurance verification.

Expected compensation between $19.49 - $23.38/hour. Compensation will be determined based on relevant experience and skills.

Patient Service Coordinator Essential Functions

• Greets patients promptly and professionally while displaying excellent customer service and communication skills
• Ability to work as a team member and treat co-workers in a respectful manner.
• Ability to effectively handle multiple tasks simultaneously
• Empathetic personality giving attention to patient’s needs and concerns in a respectful manner
• Able to demonstrate and perform to high levels of competency in all aspects of office and patient service duties
• Schedules appointments following established scheduling protocols to ensure top quality care to patients
• Verify patient insurance benefits and eligibility for all scheduled appointments
• Document all insurance verification results in the patient management system
• Notify patients of any potential coverage issues or out-of-pocket expenses
• Cancels and reschedules appointments, as necessary
• Ensures that daily deposits and designated paperwork are sent to the Business Office each day and that information is complete and accurate
• Prints daily reports to verify insurance authorizations are in place and complete for the patient’s appointment
• Maintains work area and patient waiting areas in a neat, clean, and organized condition
• Sorts and distributes mail and inter-office pouches daily.
• Fax and Scan documents in a timely manner
• Prepares clinic signage for Saturday clinic, holidays and days the office is closed
• Willingly assists others as necessary to keep work current, meet deadlines or maintain even workload
• Cooperates with other employees and demonstrates a good attitude
• Performs an acceptable quantity and quality of work on time as required
• Models professional and ethical behavior. Demonstrates honesty and integrity
• Accountable to maintain own timecard and keep over-time hours in accordance with company policy
• Performs and assists in other special projects and duties as assigned

Patient Service Coordinator Other Essential Functions

• Must be willing and able to work a variety of hours and work in the various locations as needed.
• Must present at the workstation and ready for work at the scheduled time
• Participates in department and company meetings, as requested
• Performs other duties as assigned

Education & Licensing

• High School Diploma, or equivalent, required

Experience

• Minimum of 2 years customer service experience and/or formal customer service training preferred
• Previous clinic work experience and medical terminology background desired

Comprehensive Benefits Package

• Health insurance
• Dental insurance
• Paid Parental Leave
• Employer paid life and accidental death and dismemberment benefit
• Employee assistance program (EAP) benefit
• Company matched 401(k) plan
• Flex spending accounts (medical and dependent care)
• Health Savings Account
• Voluntary Benefits and Life Insurance Coverage
• PTO – Accrual begins on Date of Hire
• Floating Holiday Day
• Annual Scrubs allowance for clinic employees
• Free annual eye exams for you and your immediate family
• Significant discounts on our services and products for employee and immediate family members

Job Type: Full-time

Associated Eye Care is an Equal Opportunity/Affirmative Action Employer