Job Title: Health Home Care Manager

Date of origination: 07/03/2018

Status: Non-Exempt

Title of Direct Supervisor: Health Home Program Manager

Date of last revision: 10/2023

Job Summary:

The Health Home Care Manager is responsible for providing comprehensive Care Management services to specific populations including those in recovery from Physical, Mental Health and Social setbacks. The Care Manager fosters health promotion, transitional care, patient support and referral to community and social support services. The Care Manager is responsible for creating and executing a Care plan that links individuals to services in order to support the improvement of their health and wellness.

Qualifications:

● Bachelor’s degree required, preferably in Human Services or Social Work

● A minimum of 2 years’ health home care management experience preferred.

● Possess social justice and human rights perspective and frameworks that align with agencies principle and mission

● Knowledge of community resources and social work practices with homeless or underserved populations

● Ability to work independently with strong focus, task oriented, non-judgmental and able to set clear boundaries

● Possess a strong sense of respect for confidentiality involving both participants and peers

● Possess an ability to work in a variety of settings with culturally diverse individuals and families, and remain sensitive to their individuality

● Knowledge of and/or informed practice of motivational interviewing, trauma informed care, etc.

● Possession of a valid NYS driver’s license and a driver’s record considered acceptable by agency and insurance carrier and availability of a car for daily use including transporting clients

● Effective oral and written communication, ability to establish priorities, work independently, manage multiple tasks

● Excellent engagement, written and verbal communication skills and documentation skills

Essential Functions:

● Align with the vision of the agency while creating and maintaining an environment that encourages teamwork, collaboration, and positive work environment.

● Completes care plans for assigned clients and reviews and update goals and assessments accordingly.

● Participates in interdisciplinary meetings and treatment team meetings.

● Utilizes health information technology to document services and record progress in a timely and thorough manner.

● Assist clients in establishing and maintaining benefits and entitlements that foster health promotion.

● Ensures responsible delivery of client care per established Care Management policies and procedures.

● Participates in weekly health home team case conference meeting as well as bi-weekly one-on-one supervision with Supervisor.

● Maintains updated knowledge of other existing community resources and utilizes appropriately.

● Other duties as assigned by supervisor.

Employer’s Disclaimer:

● All requirements are subject to possible modification to reasonably accommodate individuals with disabilities

● This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor

● This document does not create an employment contract, implied or otherwise, other than an “at will” relationship

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Rochester, NY 14610