A busy, fast-growing urgent care clinic is looking for a bilingual (English/Spanish) Patient Experience & Intake Coordinator to be the first voice our patients hear. This role is all about confidence, quick thinking, and creating a great first impression. You’ll guide callers, help patients choose us for their care, and make sure every interaction feels professional, welcoming, and efficient.

If you thrive in a fast-paced environment and love being the person who gets things done, this is your role.

What You’ll Do

• Handle high-volume inbound calls with energy and professionalism.
• Quickly learn our services and explain them clearly to patients.
• Guide callers toward booking and choosing our clinic for their urgent care needs.
• Schedule appointments and manage same-day visits seamlessly.
• Process medical record requests from patients, attorneys, and insurance companies.
• Work with the billing team on itemized receipts and minor billing inquiries.
• Handle follow-up calls, route results, and ensure patients feel informed and supported.

What We’re Looking For

• Bilingual (English/Spanish) required — confident speaking both languages.
• A strong communicator with a warm, professional phone presence.
• Quick thinker who can handle multiple calls and priorities at once.
• Comfortable learning new systems and working closely with our medical team.
• Experience in healthcare, call centers, or patient coordination preferred but not required.

Job Types: Full-time, Contract

Pay: $15.00 - $18.00 per hour

Benefits:

• Employee discount
• Opportunities for advancement

Ability to Commute:

• Stuart, FL 34997 (Required)

Work Location: In person