About Job

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Responsibilities

This role comprises 30% managing the book of business, 60% client pitching and engagement through virtual meetings, and 10% supporting other business activities and participating in training sessions.
Drive engagement and revenue growth within the book of business by prioritizing top accounts, delivering tailored product recommendations, and executing effective budget discussions to achieve increases.
Utilize provided tools to research customer contact information and ensure successful connections are established through emails, SMS messages, and warm calls as needed. Outreach efforts should include a thorough account scrub to tailor communication effectively.
Develop a comprehensive understanding of customers' ad campaigns to provide relevant consultative support and assist them in achieving the best possible ROI on their ad spend. Keep customers engaged by scheduling regular follow-up meetings and outreach and calls regularly
Represent the brand by delivering the highest level of sales and operational customer service, ensuring an exceptional customer experience.
Stay updated by learning new sales programs and ad products as they are introduced.

Qualifications we seek in you!

Minimum Qualifications/Skills

Strong customer care and sales mindset, focused on delivering exceptional client experiences.
Proven experience in sales or call center operations, with a demonstrated ability to meet or exceed targets.
Comfortable engaging with clients daily through virtual meetings, calls, and written communication.
Ability to manage multiple tasks effectively with strong attention to detail.
Adaptable and thrives in a fast-paced, dynamic environment.
Excellent presentation, written, and verbal communication skills.
Team player with a collaborative attitude and problem-solving mindset.

Preferred Qualifications/ Skills

Familiarity with digital advertising platforms or ad sales processes.
Experience working with metrics to evaluate and optimize performance.
Passion for social media, marketing, and a willingness to grow in the digital advertising space.
Proven ability to meet sales goals and drive business results.

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $18.00-$19.00 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Location-based Roles “Los Angeles, California based candidates are not eligible for this role. Richardson, TX area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobProcess Associate

Primary LocationUSA-Richardson

ScheduleFull-time

Education LevelHigh School Diploma/GED

Job PostingSep 5, 2025, 11:04:41 AM

Unposting DateNov 4, 2025, 12:29:00 PM

Master Skills ListOperations

Job CategoryFull Time