Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work. BHN is currently seeking an Outreach Counselor to join our Community Support Program (CSP), supporting individuals with behavioral health and substance use needs in the community.

What We Offer

• Comprehensive benefits including health, dental, vision, and retirement match
• Generous paid time off and holidays
• Mileage reimbursement for community-based travel
• Career growth with one in three positions filled internally through promotions
• Ongoing supervision, training, and professional development
• A collaborative and mission-driven work environment
• Recognition as both a Certified Great Place to Work and one of Massachusetts’ Top 10 Employers

What You’ll Do

As an Outreach Counselor, you will provide person-centered, in-person, and telehealth services to individuals in the community to help them overcome barriers and connect to needed supports.

• Meet individuals in hospitals, treatment facilities, and community settings to assist with discharge planning and continuity of care
• Provide care management and support for individuals with behavioral health and substance use needs
• Act as the primary point of contact for your caseload, ensuring needs are identified and met
• Complete assessments, individualized action plans, crisis plans, and discharge plans in collaboration with providers and natural supports
• Educate and connect individuals to community resources including housing, food assistance, healthcare, employment, and legal supports
• Maintain collaborative relationships with community providers and stakeholders
• Document services in a timely and professional manner
• Support individuals in developing coping skills, independence, and self-sufficiency

Who You Are

• High School Diploma or GED required; Bachelor’s degree or Community Health Worker certification preferred
• 1–2 years of experience in behavioral health, substance use, corrections, or related human services field required
• Knowledge of mental health, substance use, and community resource navigation
• Experience working with justice-involved populations preferred
• Bilingual (Spanish/English) strongly preferred
• Strong communication, interpersonal, and time management skills
• Valid Massachusetts driver’s license and reliable vehicle required

We Hire for Purpose!

Since 1938, BHN has been committed to providing high-quality, affordable, and culturally responsive behavioral health services across Western Massachusetts. We support our employees with the same compassion and dedication we extend to the individuals and families we serve.