Audiology Assistant /Patient Care Coordinator (In-Office – Southlake, TX)

We’re Looking For Incredible People

We are seeking an Audiology Assistant / Patient Care Coordinator to join our dynamic Southlake clinic. This is an in-office position where you will work directly with patients, our audiologist, and collaborate closely with our virtual Patient Care Coordinator (PCC).

We are dedicated to improving our patients’ quality of life through exceptional hearing healthcare. More than that, we care about YOU—your personality, your character, and your career ambition. We believe everyone’s “why” matters, and we want to hear yours.

From our experience, the right candidate is someone who cares deeply about people, feels a calling to help others, and is willing to go above and beyond to delight patients.

If you are driven by compassion, exceed expectations, and thrive in a collaborative setting, we want to hear from you. Our core values include integrity, compassion, kindness, positivity, and dedication to excellence. If you embody traits like friendliness, patience, reliability, and a thirst for growth, you might just be the perfect fit for our team.

This isn’t just a “job.” It’s an opportunity to join a passionate group that is building a stellar reputation as the most caring, trustworthy, and experienced audiological practice in the area.

Who You Are

You’re still reading, which means you may be exactly the person we’re looking for. Imagine yourself described like this:

• Always happy, smiles a lot, and brings a positive attitude.
• Friendly, warm, and approachable—whether in person or over the phone.
• Patient, compassionate, especially with older adults. Calm, pleasant, and able to turn a frown into a smile.
• Dedicated, a great teammate, someone who pitches in without being asked.
• Accurate, detailed, and double-checks their work.
• Accountable—credits others for successes and takes responsibility when things go wrong.
• Coachable and eager to learn, accepts feedback with grace.
• Reliable and dependable—always prepared for the day and willing to do what it takes to ensure patients feel cared for.
• Creative and enthusiastic about helping with marketing and community outreach.

These are also the traits of the people you’ll be working with—meaning you’ll quickly discover this is more than just a group of co-workers. It feels like family.

What You’ll Be Doing

As an Audiology Assistant / Patient Care Coordinator, you’ll play a critical role in making sure our patients feel supported and our clinic runs smoothly.

Your responsibilities will include:

• Greeting, checking in, and checking out patients in the office.
• Scheduling & confirming appointments, referrals, and follow-ups.
• Assisting with intake forms, data entry, and accurate record-keeping.
• Handling incoming and outcoming packages/ checking in packages, etc.

• Hearing aid troubleshooting (cleaning, battery changes, Bluetooth pairing, etc.). Working up to test box measures of hearing aids
• Educating patients
• Preparing rooms and supplies for patient appointments.
• Collecting and recording payments.
• Working with our virtual PCC on scheduling, insurance verification, billing, and communication with referring physicians.
• Helping with marketing projects—from local outreach to sharing our “why” with the community.
• Maintaining office supplies and hearing aid parts inventory.
• Working with our team to obtain and maintain your Texas Audiology Assistant License so you can grow in your clinical role.

What We’re Looking For

• Strong interest in patient care and hearing healthcare.
• High school diploma required; some college or healthcare background preferred.
• Experience in a medical office, ENT, or audiology setting a plus.
• Knowledge of Microsoft Office and ability to learn electronic health record systems.
• Excellent organizational and communication skills.
• Ability to work in our Southlake office, Monday–Friday.
• Excitement about growth opportunities, including licensing as an Audiology Assistant in Texas.

Why You’ll Love Working With Us

• A supportive, family-like culture.
• Training and mentorship as you grow into your role.
• Help obtaining and maintaining your Audiology Assistant License in Texas.
• Salary negotiable based on experience—with compensation that grows as YOU grow and WE grow.
• Monday–Friday daytime schedule (no weekends).
• Bonus structure as we grow

Ready to Apply?

If this sounds like the role you’ve been waiting for—and the type of team you want to join—we’d love to talk.

Please fill out google form via link.

https://forms.gle/yXkeErz8VKQ5fPP3A

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Work Location: In person