About Job

Reporting to the associate/assistant director of admissions, the admissions counselor represents Western University of Health Sciences to prospective students and works to increase inquiries and convert applications into enrolled students. The successful admissions counselor exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including phone calls, emails, and information sessions. Works closely with the assistant/associate director of admission and admission committees before and during interview days for assigned programs. The admission counselor must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff.

Knowledge, Skills and Abilities

Individuals must possess the knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Advises prospective applicants on how to apply for admission by providing information regarding program requirements and assessing academic credentials.
Reviews and processes admission applications through the use of Slate database. Computes GPAs and prepares applications for the Admissions Committee to review and corresponds with applicants as needed by telephone and email. Communicates and interacts with administration, faculty and staff from each college regarding the admissions process.
Facilitates Interview Day Orientation and presents admissions information to interviewees.
Monitors new student’s admissions files for completion of all academic requirements prior to matriculation.
Provides campus tours to prospective students as needed and assists and participates in special recruitment events on campus.
Working Convocation and Commencement is mandatory.
Other duties and projects as assigned.

Required Qualifications

Education: Bachelor’s degree in a related field preferred, or any combination of education and experience that provides the required skills and ability.
Experience: Minimum of one to two years of experience in university admissions and recruitment or a similar recruitment setting.

Preferred Qualifications

Essential Job Duties

Key Responsibilities

Admissions Counselor Duties:

Setting up one on one enrollment appointments via phone outreach with prospective students.
Cultivate prospective student relationships using phone and email correspondence.
Conduct detailed pre-admission counseling for prospective graduate students.
Conduct face-to-face, telephone appointments and e-mail correspondence to identify adult student prospects to determine their educational needs, concerns and interests while promoting the benefits of higher education with prospective students.

Key Responsibilities

Provide superior customer service when interacting with prospective students on the phone, in writing, by email and/or in person.
Communicates effectively when working with prospective, future and current students while avoiding misrepresentation at all times.

Key Responsibilities

Document all activity in the database management system in a timely and accurate manner.
Use Customer Relationship Management (CRM) tool to prioritize and manage daily workflow.

Key Responsibilities

Elect to participate in appropriate recruitment and enrollment activities including campus tours open houses, info sessions, transfer, fairs, graduate fairs, tabling events, etc.
Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered.

Key Responsibilities

Meet admissions department daily, weekly, and quarterly productivity goals, i.e. phone calls, e-mails, applications, interviews, etc.

Key Responsibilities

Miscellaneous:

Provide continuous evaluation of processes and procedures at the end of each intake cycle with results being used to improve area operations, efficiency and service to both internal and external customers.
Work in collaboration and cooperation with leadership and academic divisions on campus.
Recommend appropriate technologies to support enrollment functions.
Performs other duties as assigned.

Posting Details Continued

Work Schedule

Typical hours are Mon-Fri 8:00 AM – 5:00 PM but may include occasional evenings and/or weekends.

Working at WesternU

We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.

We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally,

Our faculty, staff, and administrators are 100% focused on student success.

Our University culture creates the context for a nurturing and supportive environment.

Faculty, staff, and students can expect to make deep, personal relationships within the University community.

As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.

WesternU’s core value of humanism encourages all to bring their whole self in all that they do.

We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!

Expected Pay Scale

Minimum

$21.00 Hourly

Maximum

$22.04 Hourly

Physical Demands

Do the essential functions of this job require lifting?

Yes

If yes, list maximum weight and duration

The physical demands described here are representative of those that must be met by an y employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus.

Describe Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate.

Posting Information

Posting Number

S01677

Posting Date

09/05/2025

Close Date

09/05/2026

Open Until Filled

Yes

Conditions of Employment - Background Check

To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.

Pay Transparency Act

Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.

Equal Opportunity Statement (EEO)

It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.