About Job

Company Overview

Since 2002, Mason Technologies has been a leader in technology integration, proudly certified as a Woman-owned Business Enterprise (WBE) both in NYC and nationally. With headquarters and a fully equipped warehouse in Deer Park, NY, an additional office in downtown NYC, and resources across the nation, we design, implement, and service innovative solutions in low-voltage structured cabling, audio visual systems, data centers, and unified security.

We serve a variety of industries including healthcare, government, higher education, finance, and business (both big and small). We're always aiming to build lasting relationships based on trust, respect, and a shared vision for a better future. Our founder, Jennifer Mason, has cultivated a family-like environment that emphasizes deep care and commitment to our people and the clients and communities we serve, forming the foundation of everything we do.

At Mason Technologies, diversity and inclusion drive our hiring, ensuring we bring together the most talented individuals regardless of race, age, religion, gender identification, or sexual orientation. If you want to have a career of unparalleled growth, a team with a family-strong bond, and an unmatched atmosphere of motivated and caring professionals, apply to Mason today!

Let’s craft a future together that's built upon integrity, equality, professional pride, the authentic spirit of our family, and a commitment to making the world a better place.

Our Comprehensive Employee Benefit and Perk Package:

Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure.
401k with Matching: Plan for your future with our 401k program, featuring competitive company matching.
Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs.
Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth.
Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties!
Bagel Thursdays & Friday Lunch Catering: Enjoy weekly treats with Bagel Thursdays and Friday Lunch catering at our offices!
Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment.

About the Position

The Service Coordinator plays a key role in the coordination and delivery of service-related projects at Mason Technologies. This includes managing day-to-day service workflows, dispatch coordination, tracking labor hours, materials, and equipment for service jobs, and ensuring timely communication between field technicians, clients, and internal teams.

Key Responsibilities

Coordinate and oversee daily service jobs, ensuring technicians are properly scheduled and equipped
Communicate directly with clients on scheduling, updates, and closeout requirements
Manage and track the entire service project lifecycle, from proposal through completion
Monitor technician work orders, reconcile with job data and ensure accuracy for billing
Handle procurement and logistics for service-related materials and tools
Track time, materials, and equipment to ensure projects stay within expected costs
Generate and maintain weekly reports showing project/service ticket completion and open items
Use CRM/ERP systems to update job status, schedule, and technician assignments
Support finance by submitting accurate documentation for invoicing and job completion
Resolve scheduling or field-related issues quickly and professionally
Serve as the internal liaison between the client, technician, warehouse, and dispatch

Qualifications:

At least 2+ years of experience in a service coordination or similar role
Strong multitasking and organizational skills — ability to manage multiple service tickets at once
Excellent written and verbal communication skills
Proficiency in Microsoft Excel, and comfort using CRM/ERP systems
Detail-oriented with a process-driven mindset
Comfortable working in a fast-paced, high-volume service environment
Ability to stay calm under pressure and respond quickly to changing priorities
Professional demeanor with a customer-first attitude
Willingness to work the hours required to keep service flowing smoothly