About Job

Join Our Team at Native American Connections!

Who We Are:
Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services. For over 50 years, we have proudly served Native American and underserved communities in the Phoenix area with culturally competent, trauma-informed care

grounded in respect and tradition.

Our Mission:

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

Why Work With Us?
When you join NAC, you're not just taking a job — you're becoming part of a movement. A movement that values cultural identity, honors resilience, and believes in the power of community. You'll work alongside passionate professionals who are committed to healing generational trauma, strengthening families, and building vibrant futures.

What We Do:

Behavioral Health Services: Culturally responsive treatment for mental health and substance use disorders including outpatient therapy, residential programs, and youth services.
Affordable Housing: Safe, stable, and supportive housing options — from transitional housing to permanent low-income housing.
Community Development: Revitalizing neighborhoods and preserving Native heritage through community-based projects and education.

Our Values:
Cultural Integrity | Community Wellness | Holistic Healing | Equity & Inclusion | Sustainability

Now Hiring:
We are seeking compassionate, mission-driven individuals to join our growing team across various departments including clinical services, housing support, youth engagement, and administrative leadership.

If you’re passionate about social change, cultural advocacy, and serving diverse communities with dignity and care — NAC is the place for you.

Based in Phoenix, Arizona | ️ 501(c)(3) Nonprofit Organization

Apply Today & Make a Difference Tomorrow:
Visit https://www.nativeconnections.org/careers-at-nac/ to view open positions and join our circle of care.

Intake Coordinator

Location: 337 E Virginia Ave, Bldg B, Phoenix AZ 85004
Hours: Sunday - Thursday, 11:00am - 8:00pm

POSITION SUMMARY:
Under the supervision of the Clinical Director, the Intake Coordinator provides comprehensive coordination for the referral, assessment, and admission of clients entering NAC programs. This includes eligibility verification, review of referrals and requesting of additional needed information, completion of assessments as needed, submission of prior authorization, and assists with admission into programming. Occasional weekend and or evening work will be required.

RESPONSIBILITIES:

Provides excellent customer service to clients and referring agencies
Receives and acknowledges incoming referrals (by fax, email, and phone calls/walk ins) while reviewing payor/insurance eligibility and creating client file in EHR within 24 business hours
Screens referrals for necessary clinical information and schedules clients for assessments upon receipt of referral.
Checks client eligibility regularly and submits for initial prior authorization for residential admissions when required and follows-up on all authorization requests
Notify clients and referral sources of all documents and needs for entering treatment
Assists with coordination of identified detox and/or MAT services as needed throughout referral, assessment and/or admission process
Completes assessments with appropriate recommendation for treatment, integrated service plans and related documentation.
Referrals made to internal programs as well as external providers as needed based on assessment
Prioritizes priority populations (i.e., Native American, pregnant, IV substance use, etc.) for residential admission on an ongoing basis to ensure high bed occupancy
Coordinates and completes residential admissions as needed and keeps the admissions center staff informed of client admissions schedules, status, and related issues
Maintains strong working and referral relationships with all existing contractors and collaborators, potential contractors and other numerous community and referral agencies
Attends meetings as needed to be fully aware of authorization and concurrent review processes
Support and actively engage in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards
Other duties as assigned

CORE COMPETENCIES:

Productivity
Quality of Work
Knowledge of the Job
Professionalism
Teamwork
Initiative/Resourcefulness
Work Efficiency
Punctuality/Attendance
Dependability
Communication Skills
Cultural Competence/Mission

EDUCATIONAL / WORK EXPERIENCE REQUIREMENT:

Bachelor’s degree in behavioral health field with 2 years’ experience in substance use or mental health treatment
OR Associates of Arts Degree in behavioral health field and 4 years’ experience (Behavioral Health Technician)

SKILLS REQUIREMENT:

MS Office proficiency
Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
Demonstrate excellent written and oral communication skills.
Excellent customer service skills.
Experience in working with the Native American population preferred.
Must demonstrate critical thinking, problem- solving and organizational and time management skills.
Proficiency in electronic health record systems
Must be able to work well with others in a team approach.
Possess and maintain a valid Arizona driver’s license
Fingerprint Certificates within 90 days of hire.
Bilingual- Spanish desired
Understand the dynamics of substance use and demonstrate the ability to integrate the knowledge for practical application.
Must understand the recovery process of a substance using individual
Know the economic, educational, and social problems of Native Americans and referral sources available.

PHYSICAL DEMANDS:

Able to sit, stand walk with/ without accommodations.

NATIVE AMERICAN PREFERENCE:

Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.
DRUG FREE WORKPLACE:

Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.
FAIR LABOR STANDARDS ACT:
This position is considered to be Non-Exempt and entitled to overtime pay for hours worked in excess of forty (40) hours per workweek for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.