About Job

General Description:

The Behavioral Health Care Coordinator works on a multidisciplinary healthcare team in a pediatric

primary care setting. S/he will focus on managing Behavioral Health clinician scheduling, telephonic crisis support to triage high risk patients and provide community resources for therapeutic treatment services and basic needs.

Summary of Duties:

· Work alongside both physicians and behavioral health clinicians to identify patients with complex needs.

· Frequently monitors the scheduling, correspondence, and screening/mandatory forms of the Behavioral Health team to maintain the program’s effectiveness.

· Provide support for patients with identified behavioral health needs by assessing concerns telephonically, triage to the appropriate support (both internally and community) and provide needed follow up to reduce avoidable admission/readmission to a hospital setting.

· Build and maintain relationships with community-based agencies and resources to facilitate access to necessary services.

· Assist patients/families/caregivers with navigating the healthcare system and promote caregiver’s self-care and advocacy.

· Coordinate appropriate follow-up for patients and families following a transition of care such as a hospital admission/discharge or specialist visit.

· Participate in monthly Behavioral Health Operations meetings, quarterly Medical Home Care Coordinator Longitudinal Meetings, and any other training and meetings as required by the practice.

· Collaborate around data collection, health outcomes reporting, clinical audits, and programmatic evaluation(s) related to both Medical Home and Behavioral Health Care Coordination programs.

Minimum Qualifications:

· Bachelor’s degree in a health related/human services field such as social work or psychology.

· Experience with care management, care coordination, or community health worker services in a primary care setting. Interest and/or experience in child/adolescent psychiatric care is a must.

· Effective verbal, written, and interpersonal skills with the ability to interact with providers and team members.

· Ability to work in a fast-paced environment, utilizing excellent communication skills, critical thinking, and problem-solving abilities; ability to take and follow through with delegated tasks and consistently pay close attention to details.

· Knowledge of community and health resources, with a particular focus on behavioral health and social needs (shelters, food, government programs).

Job Type: Part-time

Pay: $25.00 - $33.00 per hour

Benefits: