Under direction of the Public Safety Director provide support and community resource referrals for community members who have come to the attention of the department after experiencing mental health issues, substance abuse, homelessness, and/or traumatic events. This position may also involve crisis response in conjunction with officers. Provide counseling and/or case management services to department personnel, including mental health and addictions related services and referrals. Train department personnel and community on topics and available resources related to the aforementioned issues. Represent the department in a community relations capacity as it relates to programs and services within the community. Evaluate effectiveness of counseling services performed within the department and assist with grant writing as related to department needs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Responds to law enforcement calls for service as requested and completes all required paperwork and documentation associated with those calls for service. Serves in an unrestricted on-call duty role as directed.

Provides counseling and crisis response support for community members who are referred by Police Officers. Provides on-site support for victims of domestic violence or substance abuse. Accompanies law enforcement to scenes that require negotiation with angry or distraught individuals. Counsels residents who have lost loved ones or suffered property damage.

Conducts in house training for sworn law enforcement personnel as well as non-sworn personnel and other personnel related to de-escalation techniques, grief counseling, post incident stress management, etc.

Assess law enforcement contacts for referral to community resources related to suicide, mental health and domestic violence, substance abuse, elder abuse and juvenile delinquency. Compiles and maintains statistical data related to law enforcement calls for service related to needs and highlighting gaps in service.