Join Our Team at LaVida Med Spa

Elevate the Client Experience in a Wellness-Driven Environment

LaVida Med Spa is expanding, and we’re seeking a professional, customer-focused Sales Associate & Patient Care Coordinator to be the welcoming face of our spa. If you’re passionate about the beauty and wellness industry, take pride in delivering exceptional service, and enjoy working in a fast-paced, team-oriented environment — we’d love to hear from you.

What You’ll Do

Create a Welcoming Guest Experience

• Warmly greet all clients and ensure a professional, friendly first impression
• Handle inquiries in person, by phone, or via email with efficiency and care
• Proactively address guest concerns and ensure satisfaction throughout their visit

Drive Sales & Promote Memberships

• Educate clients on spa services, products, and membership benefits
• Meet or exceed sales and membership goals
• Earn commission on memberships

Manage Appointment Scheduling

• Schedule, adjust, and confirm appointments using spa management software
• Send appointment reminders and follow-up communications
• Ensure timely flow of services throughout the day

Support Front Desk Operations

• Accurately process payments and handle multiple payment methods
• Maintain guest records, intake forms, and documentation in compliance with privacy standards (HIPAA)
• Ensure all clients complete required forms prior to services

Maintain a Clean & Organized Environment

• Keep the reception, waiting area, and common spaces neat, stocked, and welcoming
• Ensure marketing displays, promotional materials, and retail products are updated and well-presented
• Assist with light tidying and laundry as needed

Support Retail & Inventory Management

• Assist guests with product and retail purchases
• Monitor front desk and product inventory levels
• Notify management when restocking is needed

Collaborate on Marketing & Promotions

• Inform clients about current promotions, loyalty programs, and events
• Support social media and promotional efforts (e.g., before/after photos with client consent)
• Reach out to prospective leads through our marketing software to nurture interest and increase bookings

Track Performance & Communicate with Team

• Record daily metrics on memberships and staff performance
• Share guest feedback and preferences with spa service providers
• Collaborate with team members to ensure smooth daily operations

What We’re Looking For

• 1 year of customer service experience in a client-facing role
• 1 year of front office or receptionist experience — MedSpa or wellness industry experience is a strong plus
• Strong verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency with scheduling software and basic computer tools
• Knowledge of spa or aesthetic treatments is preferred
• Friendly, polished, and professional demeanor
• Availability to work evenings and weekends
• Must be 18 years of age or older
• Must not be enrolled in any aesthetics/laser/nursing programs or have a license in aesthetics/laser/nursing

Schedule & Availability

• This is a full time position
• Evening and weekend availability is required
• Schedules will be set after training is completed, with some flexibility based on spa needs
• Requires the ability to commute and work at both locations, Chandler and Mesa

What You’ll Get

• Starting pay is $17 per hour, depending on prior experience
• Commission on sales and memberships
• Employee discounts on services and retail products
• Thorough training and supportive onboarding to set you up for success
• Opportunities for advancement — we love to promote from within!
• A collaborative, upbeat team culture that values growth and professionalism

Ready to Grow with Us?

If you’re an organized, driven, and service-minded individual looking to be part of a thriving MedSpa, we encourage you to apply. Please send your resume and cover letter to lavidacosmosgm@gmail.com and take the next step toward a rewarding career at LaVida Med Spa — where every guest experience begins with you.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person