Job Announcement

Care Coordinator

Position: Care Coordinator

Program: Richard M. Cohen Residence

Reports To: Sr. Program Manager

Compensation: $33.65 per hour, $70,000 annually (1.0 Full-Time Equivalent). Non-exempt position. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.  

Deadline:   Interviews will be conducted on a rolling basis until positions are filled.

About The Organization

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Founded in 1982, Mission Action, formerly known as Dolores Street Community Services (DSCS), is a multi-issue, multi-strategy nonprofit organization, with almost 150 employees and an annual budget of $14.5 million, based in San Francisco's Mission District. Our mission is to nurture individual wellness and cultivate collective power among low-income and immigrant communities to create a more just society. We provide direct services to meet immediate needs, as well as affect broader change by engaging in advocacy and community organizing, working on a wide range of issues-from homelessness, to housing, to immigration, to employment. We believe deeply that these issues are interconnected, and that they must be addressed in solidarity to create a more just society. To learn more about our organization's model and impact, we encourage you to watch the following video.

About The Program

The Richard M. Cohen Residence is a Transitional Residential Care Facility (TRCF) located in the Mission Dolores neighborhood of San Francisco. The program provides housing and supportive services to 10 individuals living with HIV/AIDS, many of whom were formerly homeless. Services offered include health education, case management, housing navigation, community activities, and food/meal support. The program promotes self-sufficiency and client empowerment and works with each person to identify individualized goals for achieving long-term housing.

Position Summary

The Care Coordinator is responsible for providing care coordination, housing navigation, and therapeutic support to residents of the Richard M. Cohen Residence. The Care Coordinator is an integral member of the program team by supporting residents with coordinating medical appointments and referrals, conducting individual sessions with residents to meet their behavioral health needs, assisting residents with obtaining long-term permanent housing in collaboration with the Lead Health Promoter, and providing clinical guidance and training to other program staff. The position will report to the Program Director and work collaboratively with a team of Health Promoters.

Responsibilities

• Conduct a comprehensive assessment for all residents of the program as well as an annual reassessment.
• Work with residents to develop an individualized service plan that aim to improve health and obtain long-term permanent housing, to be shared with the entire program team. Update service plans on a quarterly basis.
• Document and enter all data into client charts.
• Provide appointment reminders, health education, and treatment adherence support to residents as needed, and in collaboration with other program staff.
• Conduct an ongoing assessment of residents' needs, delivering education, case management, advocacy, or referrals to community partners as appropriate.
• Identify and coordinate additional services needed, including IHSS, financial management, or meal preparation.
• Work collaboratively with program team to provide housing navigation assistance to residents, which will include identifying appropriate long-term housing opportunities, completing necessary applications, obtaining documentation needed, and supporting the moving process.
• Lead education and training sessions on psychosocial issues with staff and/or residents.
• Coordinate and plan community activities for residents in collaboration with the Program Director and program team.
• Participate in staff training, staff meetings, and staff development activities as requested.
• Perform other duties as assigned.
  
  

Position Requirements

• 3+ years of experience in social work, counseling, or a similar field.
• Bachelor degree or higher in relevant field preferred.
• Demonstrated knowledge/experience working with individuals living with HIV/AIDS, people with mental illness, people experiencing homelessness, and people who engage in substance use.
• Ability to hold boundaries and set limits with challenging behaviors.
• Bilingual (written and oral) in Spanish preferred but not required.
• Experience with crisis intervention, conflict resolution, and de-escalation.
• Experience assisting clients with navigating public benefits or housing assistance preferred.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
• A strong commitment to housing justice, as well as inclusive and multi-cultural programming.
  
  

Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.