Fulltime

Benefits: Health Insurance, Paid Time Off, Extended Sick Leave, Retirement -403B, hospital matches up to 4%, Employee Pharmacy, Vision Insurance, and Dental Insurance

JOB SUMMARY:

The Clinic Care Coordinator is responsible for patient care within the setting of the clinic environment. This role involves coordinating patient appointments, managing patient records, ensuring communication between healthcare providers, and supporting the clinic’s overall administrative functions.

The Clinic Care Coordinator reports directly to the Director of Population Health.

QUALIFICATIONS:

Education:
High School graduate.
Good customer service skills.

Licensure/Certification:
Basic Life Support (BLS) required.

Work Experience:
Preferred previous clerical duties, not required.
Preferred experience with electronic health record system, not required

RESPONSIBILITIES/JOB DUTIES:

Schedule and manage patient appointments, ensuring timely and efficient
patient flow.

Prepare patients for their visits, including verifying health insurance information. If needed, paperwork that correlates with Annual Wellness Visits.

Provide patients with necessary pre-appointment instructions, ensuring they are well prepared for their visit.

Serve as the main point of contact for patients, addressing their inquiries and concerns.

Maintain and update patient records, ensuring all information is accurately entered and up to date.

Ensure the confidentiality and security of patient information in compliance with healthcare regulations.

Assist with managing electronic records systems and ensure patient data is accessible to healthcare providers.

Participate in quality assurance initiatives to enhance the clinic’s operations and patient care services.

Collaborates with clinic providers and staff to strengthen data quality, collection,
analysis, and reporting of health information.

Perform other duties as assigned.

REQUIRED STAFF COMPETENCIES:

Demonstrates support for organizational and departmental mission.

Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives.

Fosters and promotes teamwork within department and the organization as a
whole.

Works to resolves conflicts constructively and in a timely manner.

Ability to communicate effectively and simply with every customer and co-
worker.

Ability to display a positive, courteous and friendly attitude toward all contacts.

Ability to build good relationships with others based upon a sustained effort of
mutual support toward common goals.

Ability to exercise good judgment, reasoning and concentration to detail and to
take personal accountability for all actions in carrying out job duties.

Is customer focused and committed to Quality and Process Improvement with a
strong desire to provide service excellence.

Possesses and displays a strong knowledge and understanding of the standards of
practice for their position including, if and when applicable, commensurate
computer skills; population specific and general competencies; organizational
skills, time and project management.

Possesses a vigorous and enthusiastic desire to learn and to grow both
personally and professionally, and to improve one's skills in order to deliver the
best possible care for our customers.


WORKING CONDITIONS:

Prolonged standing and walking.
Exposed to all patient care elements.
Must assist with lifting and moving of patients as needed.