Anderson Auto is looking for a service coordinator (BDC) to join our team. The service coordinator is responsible for assisting customers schedule appointments for service and repairs on their vehicles. This is an important job that directly contributes to the success of business operations.

Required Education/Skills/Abilities

• High School or GED preferred
• Prior sales or customer service experience preferred
• General understanding of vehicle operation preferred
• Proficient with computers to research parts and equipment
• Clean driving record
• Able to pass a drug screen and background check

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Through the Degrees at Work program, we offer employees working in our company the opportunity to earn an associate's, bachelor's, and even a master's degree from an accredited, online university, including tuition and books. You can learn while you earn! More details can be found at https://www.strayer.edu/fca.

Learn more about our company at

https://www.andersonauto.com/about-us/.

We are an Equal Opportunity Employer

We are committed to a drug-free workplace.

Summary/Objective

We are looking for an energetic Service Coordinator with great customer service skills to join our team. This person is responsible for taking incoming calls to assist our customers with setting appointments for their vehicle service and repairs. This is a great entry-level position and a great place to get a start in the automotive industry with plenty of room to grow and progress within the company.

Essential Functions

• Assists customers with their Service Appointment needs.
• Schedules service appointments.
• Contact customers when Special Order Parts have arrived.
• Contact owners to come in for recall repairs.
• Stays up to date with active recalls.
• Contacting customers for recall repairs.
• Assist Service Advisors with calling customers about their vehicle & updated contact information.
• Coordinate alternative transportation for customer needs.
• Control files, reference books, and other paperwork at the parts counter.
• Maintain customer back-order file.
• Report any inventory or price discrepancies to the Parts Manager.
• Maintain master parts and price book.
• Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Have knowledge of what parts are available.
• Keep inventory control system and parts catalog up to date.
• Inform service personnel and customers when back ordered or special-order parts are received.
• Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Become proficient and familiar with computer systems necessary for parts and service management.
• Communicate effectively and often with Assistant Service Managers (ASMs) / Service Advisors and Parts Advisors.
• Performs all duties in a safe manner, immediately reporting any accidents, injuries, or unsafe conditions to management.
• Shows when scheduled to work, on time, ready and able to perform essential job functions.
• Adhere to all company policies, procedures, and practices.
• Perform other tasks as directed.

Reasonable accommodations available to enable individuals with disabilities to perform the essential functions.

Requirements

• High School or GED preferred
• Prior sales or customer service experience preferred
• General understanding of vehicle operation preferred
• Proficient with computers to research parts and equipment
• Clean driving record
• Able to pass a drug screen and background check

Competencies

• Flexibility
• Communication Proficiency
• Collaboration Skills
• Detail-Oriented
• Organized
• Customer Focus
• Technical Capacity
• Teamwork
• Strong Work Ethic

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This role routinely uses standard office equipment such as computers, phones,

photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
• The employee must occasionally lift or move up to 75 pounds, with or without assistance from others.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Typical days and hours of work are set by the needs of the dealership.

Travel

May be required to drive from one dealership to another.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Statement:

The Anderson Auto Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.