About Job

Please submit a cover letter and resume to: humanresources@hcdiny.org

Job purpose

The Health Care Advocate will assist residents of the Capital Region in obtaining services related to health care products, long-term home care, mental health, substance use disorders, and other needed social services.

Duties and responsibilities

Under the direct supervision of the Director of Enrollment Services, the Health Care Advocate will perform the duties associated with providing support and enrollment for high need communities, seniors, and others. They will perform duties associated with applying for the Aged, Blind, Disabled programs, through local Departments of Social Services, in addition to providing individual counseling, community presentations on navigating health care needs and insurance. Duties consists of:

• Scheduling appointments and sending appointment reminders

• Conducting face-to-face interviews with clients

• Enrollment assistance for health insurance, Long Term Managed Care plans or Health and Recovery Program;

• Maintain contact with client from start of application through enrollment; completing follow-ups when necessary

• Interpreting plan options and financial eligibility for applicants

• Perform Managed Care education and assist with plan selection

• Assist clients in recertification process, problems with coverage, when necessary, support with filing complaints on behalf of client.

• Adhere to all policies, procedures and maintain strict client confidentiality.

• Provide, community outreach, informing community organizations about HCD services, and distributing marketing materials. Liaison for offsite locations and HCD.

• Ability to travel occasionally to local and regional community events, some evenings and weekends required.

Qualifications

Qualifications include:

• Associate's degree preferred or commensurate experience

• Organizational skills, patient, persistent, accurate

• Experience working with low-income and underserved populations (multicultural awareness)

• Excellent Communication skills

• Reliable transportation

• Spanish or fluency in languages other than English a plus

• Occasional availability on evenings and weekends a plus

• Experience with Microsoft Office beneficial

Benefits