We’re hiring an Admissions Intake Coordinator to help individuals and families take the first step into coordinated specialty care.

This role is ideal for someone who’s compassionate, detail-oriented, and ready to be the first point of connection for teens and young adults navigating the early stages of mental health support. If you thrive in fast-paced environments, love clear communication, and have experience in healthcare admissions or client care, you’ll fit right in.

What You'll Do

As our Admissions Intake Coordinator, you’ll be the warm, knowledgeable guide helping new clients step into our care. Responsibilities include:

• Answering phone calls, emails, web forms, and other avenues of inquiry.
• Verifies that the client to be admitted meets all clinical and financial criteria for admission
• Maintaining accurate programming schedules and adjusting it as needed.
• Supporting clients through their California OnTrack admissions and clearance process.
• Helping clients to understand the full financial picture and applicable benefit information.
• Collaborating with outpatient providers and referents to help support clients into our care.
• Collaborating with management, admissions prep, and clinical questions or concerns. 
• Maintaining accurate client records within BestNotes database.
• Knowledgeable admission criteria for all services, units, and programs.
• Offers admission to coordinated specialty care (CSC) when appropriate.
• Obtains signatures for California OnTrack Admissions Paperwork 
• Completes the Pre-screen/Initial Intake Assessment in Best Notes
• Inquires as to whether potential patient has access to dangerous items that can potentially be used to harm self or others has been assessed.
• Researches insurance benefits carefully to determine correct payer sources.
• Ensures that an attempt is made to pre-certify/authorize patient.

Qualifications

• Bachelor's degree or related experience.
• Sales or customer service experience, preferably in healthcare.
• Experience with EMR database
• Strong communication skills. Must have the ability to effectively present information and respond to questions from leadership, staff, patients, referents, and the public.
• Strong customer service skills, attention to detail, and ability to multi-task required.

Core Competencies

• Excellent written and verbal communication skills.
• Proficient in Google Workspace or similar software.
• Working knowledge of medical insurance as it pertains to treatment.
• Must be able to work flexible hours including nights and weekends.
• Must be willing to accept on-call responsibilities.
• Must have effective communication skills and strong intervention skills.
• Ability to adapt to diverse client groups.
• Ability to react calmly and effectively in emergency situations.
• Ability to maintain confidentiality of information. 
• Ability to demonstrate tact, resourcefulness and patience.
• Ability to effectively utilize computers, various software programs and technologies.
• Ability to multi-task and work within a fast-paced environment.

Skills & Abilities

• Able to communicate effectively in English, both verbally and in writing.
• Able to drive company vehicle. Must meet criteria and qualifications of auto policy.

Machines Tools, Equipment & Other Work AIDES:

• Facility and comfort using a computer
• Strong knowledge and ability to use without training, Google Drive, Google Docs, Google Sheets,

Google Slides, Word, Excel, Canva, PowerPoint and various common software packages

• Ability to use and navigate telephone and paging system
• Proficient in the use of a typewriter and calculator/10-key
• Proficient in the use of a copy machine.
• Proficient in the use of Best Notes Electronic Medical Records System