DESCRIPTION OF POSITION:

Responsible for estimating labor, materials and subcontractors required for service repair proposals and ordering of parts for service calls. Assist dispatchers on incoming service calls. Provide technical support to service department and technicians. Must have excellent verbal and written communication skills and must be able to work independently as well as part of the team.

RESPONSIBILITIES:

• Review all service tickets given by Service Manager to have parts/labor quoted to customer for approval
• Order parts generated by service calls
• Research all parts, cost, subs and availability before quoting jobs
• Prepare estimates and generate proposals for Service Manager approval
• Maintain communication with customers and vendors
• Follow-up with change order requests and estimates
• Assist service technicians to locate parts for service calls as required
• Issue POs to subcontractors and vendors as required
• Enter POs and track delivery
• Assist Accounts Receivable with following up on invoices
• All other duties assigned by management

EDUCATION AND/OR EXPERIENCE

• Minimum high school education – Technical school education preferred
• Three (3) to five (5) years of HVAC industry experience in Service

REQUIRED SKILLS AND STRENGTHS

• Knowledge of HVAC industry
• Knowledge of estimating
• Able to plan
• Competent in conflict management
• Ability to meet deadlines
• Computer literate with Word, Excel, email and data entry
• Able to adapt and learn new computer programs
• Familiar with standard office machines
• Work in a fast-paced environment
• Focus amid distractions
• Excellent communication skills
• Customer service oriented
• Outgoing personality
• Good listener
• Team player
• Analytical and detail oriented
• Flexible
• Organized
• Follow directions
• Work independently after initial training

BACK UP RESPONSIBILITIES

Support to Dispatchers and/or Service Job Coordinator

Job Type: Full-time