Summary

Part-time and Full-time opportunities available | Serving Santa Cruz, CA & San Benito, CA Counties | $28-32 per hour | Benefits available for full-time team members

This Role Reports to: Director of Behavioral Health

About Us

At Holly Hughes & Co., we approach care differently — and we like it that way. Our Care Managers bring a deep commitment to lead with empathy while supporting people and families navigating the complex intersections of health, mental health, substance use, and social needs.

We follow a Quadruple Aim framework and all our team members have guiding principles for the shared work we do. In this role, here are those guiding principles in action:

• Quality: You use data-driven, outcome driven approach to care
• Experience: You offer empathy, honor autonomy, and advocate for equity to enhance people’s experience with the care
• Equity: You know health is influenced by access, identity, and power — and you work to close those gaps
• Reach: You help more people access the right care from the right person at the right time

This role is part of our Enhanced Care Management (ECM) team — a bold new service line designed for our patients who face multiple barriers to wellness. You’ll work side-by-side with our behavioral health clinicians and administrative team to deliver personalized, equity-driven care. You will report to the Director of Behavioral Health.

What You’ll Do

Across all interventions, your focus is on:

• Building trusted relationships
• Partnering with people and providers in creating clear, actionable care plans
• Centering equity, autonomy, and integrity in all interactions
• Bringing flexible care to people where they are – in the community, where people reside, attending appointments and more

This is a direct outreach, fieldwork position. Approximately 80% of your time will be traveling independently throughout Santa Cruz and San Benito counties, with the remaining 20% of your time working in our Santa Cruz office for meetings and administrative work.

1. Care Coordination

• Navigate complex health and social systems including advocacy for people accessing the right care from the right person at the right time
• Ensure seamless of care across medical, behavioral health (including struggles with substance use disorder), and social services by bridging complex system webs
• Support people in maintaining access to Medi-Cal and other critical benefits

2. Support for Change

• Use motivational interviewing and trauma-aware approaches to support people who are stuck, ambivalent, or struggling to follow through on care plan goals
• Collaborate with the therapy team and other providers to address barriers and build momentum

3. Crisis Care Coordination

• Coordinate transitions into and out of high levels of care (psychiatric hospitalization, residential SUD treatment, etc.)
• Provide family and systems support during crisis or reentry

You’ll Thrive in This Role If You:

• Bring experience working with people with complex needs, especially those navigating multiple systems
• Have a strengths-based, empathic approach to care
• Have experience using self-awareness in your provision of care to assess your own needs and boundaries
• Are flexible and excited to be part of standing up a new service in an integrated model

Preferred Qualifications

• Lived experience and relevant professional experience and/or Bachelor’s degree in social work, public health, psychology, or related field
• At least 2 years of experience in care management, care coordination, or a related role
• A driver’s license and a reliable, consistent method of personal transportation covered by your own personal insurance policy
• Familiarity with Medi-Cal and community-based health systems preferred
• Project management experience, involvement in launching new programs, and tech savvy a plus!
• Bilingual - Bicultural (English/Spanish) preferred

Apply today!

Submit your application using this link: https://form.asana.com/?k=3BhZpXUZpbKkEZZx0trMPA&d=1208014172570988 . Please note that applications submitted by any other method will not be reviewed.

Job Types: Full-time, Part-time

Pay: $28.00 - $32.00 per hour

Expected hours: 15 – 35 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person