About Job

Essential Duties and Responsibilities:

Determines patients’ current needs to enhance daily living through telephonic call or teleportal.
Through an individual POC assists the LCSW, Level 2 SW and patient in identifying and meeting established goals.
Based on identified needs, assist the patient with acquiring necessary community resources.
Maintains an EHR of the patient’s progress by documenting patient/agent interaction and progress or lack thereof.
Develops a professional relationship with patients and caregivers to foster positive patient outcomes.
Coordinates and executes activities resulting in keeping Viemed patients “on service” with respiratory equipment.
Works effectively with Clinical Team.
Maintains operations by following policies and procedures, participating in quality reviews and reporting needed changes.
Complies with federal, state, and local legal requirements advising management on needed actions.
Maintains client confidence and protects operations by keeping information confidential.
Provides social services needed transitions patients from In Patient Care to a Home setting.
Participates in reauthorization calls and assists patients with identified needs.
Attends mandatory staff meetings.
Attends in-services to enhance knowledge base for providing services.
Assists patients with navigating medical options within the medical system.
Monitors 02 escalations, prevoid, and pick up reports to identify needs and provide support.
Some travel required.
Other responsibilities and projects assigned.