Position Summary: The incumbent is an essential staff member and responsible for providing emergency intervention by responding to calls from the Samaritan House Hotline during their shift. The incumbent is also responsible for the oversight of the emergency houses during their shift. This includes shelter visits, crisis intervention, and immediate enforcement of house rules and guidelines that pose a threat to the health and well-being of other residents as well as emergency intakes for victims of domestic violence or homeless families. Shifts are telecommuted and require response to the Samaritan House office or emergency housing as needed, or for routine emergency housing check-ins. Shift hours are from 7am-3pm, or 2pm- 10pm Saturday and Sunday; and 10pm-7am Friday through Sunday.

Job Responsibilities:

1. Respond to crises as they arise at emergency housing locations. Apprise supervisory back-up staff of all emergency situations in shelter as soon as possible.

2. Perform all procedures related to communication across shifts, documentation, record keeping, and reporting.

3. Conduct intake assessments and crisis interviews with callers referred to the Hotline.

4. Secure transportation and placement for referred participants and provide information and referral as appropriate.

5. Redirect any walk-in clients to the Hotline.

6. Complete all necessary paperwork in response to calls, document interventions, complete incident reports and appropriate referrals to Case Managers, Victim Advocates, or other community partners.

7. Assist victims in obtaining emergency protective orders and provide accompaniment to the magistrate’s office as needed for emergency housing participants.

8. Visit emergency houses as designated by the Crisis Services Supervisor or the Program Director during their shift.

9. Maintain and update database of callers who are seeking emergency housing services and services offered by intake staff.

10. Assist with electronic case management and data entry.

11. Maintain census of clients and submit maintenance requests for emergency housing needs as needed.

12. Assist with office duties, including filing, photocopying, organizing, etc.

13. Position is defined as Essential Staff, which are employees that have positions within the

organization that may require them to work regardless of scheduled holidays, unexpected

closures, weather alerts, and natural disasters such as hurricanes, tornados, or pandemics.

Salary: $18.71/hour. Please submit resume and job applications to:

Theresa Lindsey
Director of Operations
Samaritan House, Inc.

2620 Southern Blvd.
Virginia Beach, VA 23452
757 631-0710 ext. 253
757 631-0747 (fax)

Please download and complete Job Application form at: www.samaritanhouseva.org

Samaritan House Inc, is a Equal Opportunity Employer

Job Type: Part-time

Pay: From $18.71 per hour

Ability to Commute:

• Virginia Beach, VA (Preferred)

Ability to Relocate:

• Virginia Beach, VA: Relocate before starting work (Preferred)

Work Location: In person