Full-time legal intake coordinator with experience in client intake and case screening. First point of contact the client has with the firm. An important prerequisite for this position is the ability to demonstrate compassion and understanding to potential clients.

• Answer high volume calls and online intakes
• Promptly contact and/or follow up with all potential clients via phone and email
• Obtain pertinent information from potential clients by asking them a series of questions

professionally and respectfully

• Establish a relationship and rapport with potential clients by, demonstrating empathy

and understanding

• Add and update pertinent information into the firm’s Lead Docket and client

management systems

• Assist attorneys with administrative tasks as it relates to opening new cases, declining

cases, and maintaining the firm’s database

Qualifications

• Prior experience handling high volume calls in a law firm
• Ability to handle potential client calls with care and empathy
• Ability to remain calm with disrespectful or aggressive callers
• Extremely organized and detail-oriented
• Excellent customer service and directed listening skills
• Excellent written and verbal communication skills
• Resourceful and motivated to work in fast-paced environment

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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