The Intake Coordinator coordinates access to services for survivors of domestic violence who are looking for support from Casa Myrna’s Community Advocacy, Housing, Legal, Residential, and Counseling Programs. The Coordinator triages requests for the purpose of connecting survivors to immediate and/or ongoing services, conducts full intakes with survivors, and will provide some immediate advocacy, basic needs (with the support of advocates as appropriate), community resources, and referrals. The Intake Coordinator will also support Community Advocacy Specialist with cases. The Intake Coordinator reports to the Sr. Manager for Counseling and Community Advocacy and works closely with all programs.

• Serves as the first point of contact and conducts screenings and full intakes for survivors seeking support from Casa Myrna’s Community Advocacy, Housing, Legal, Residential, and Counseling Programs. Also provides external referrals to resources, human services, or social service agencies as appropriate.
• Collaborates with program supervisors to ensure intake processes capture key information. Tracks the status of referrals across programs to ensure timely follow-up and ensure survivors are not lost between services.
• Maintains updated waitlists to connect survivors with internal and external services based on urgency and availability while tracking and reporting on barriers to accessing services.
• Facilitates warm hand-offs between survivors, program staff, internal and external providers to support continuity of care and safety planning, especially for survivors in crisis.
• Provides trauma-informed, culturally responsive advocacy — including emotional support, safety planning, resource navigation, and referrals — in Spanish and English; ability to speak other languages is a plus.
• Supports Community Advocates with cases that need additional coordination or resource support. Also works with SafeLink to maintain an updated list of resources and services commonly requested by survivors.
• Supports coordinating and tracking emergency financial assistance in partnership with the supervisor and the finance team; supports preparing related reports for funders and resource planning.

• Maintains timely and accurate records of all intakes, follow-up efforts, and services provided, entering each survivor into the database prior to referral.

• Provides feedback to supervisors and leadership on gaps in intake and triage protocols, contributing to ongoing improvements in service access and equity.
• Facilitates or co-facilitates workshops, psychoeducational groups, or resource-based sessions that respond to emerging survivor needs, identified through intake trends and in collaboration with program staff.
• Develops and maintains a professional development plan and attends internal and external training, meetings, and conferences.
• Represents the agency at meetings with community collaborators and at other events as needed.
• Other related duties assigned by supervisor and agency.

• Committed to Casa Myrna’s values, mission of ending domestic/dating violence, commercial exploitation, promoting social justice and social change.
• Demonstrated experience working with survivors of domestic/dating violence, trauma, and abuse, and with marginalized communities, particularly communities of color.
• Minimum of 3 years demonstrated experience working as an activist, community organizer, or advocate.
• Familiarity with Boston-area community agencies and resources, particularly those serving homeless and/or low-income populations.
• Demonstrated ability to utilize appropriate, non-judgmental communication techniques when responding to survivors that illustrates sensitivity to their experiences and needs. Ability to work and advocate in a collaborative style with diverse ethnic, cultural, linguistic, and socioeconomic groups, as well as diversity based on ability/disability, sexual orientation, and religion.
• Excellent interpersonal, communication, crisis management, organizational, and problem-solving skills.
• Must be very organized and have close attention to detail.
• Promote an atmosphere of respect and cooperation; maintain confidentiality regarding program participants.

• Bi-lingual (Spanish/English) fluency required; Ability to speak other languages is a plus.