Job Description – Patient Care Coordinator (Front Desk)

Milan Medical Group – Urgent Care, Family Practice, Chiropractic & Regenerative Medicine

We are seeking a full-time Patient Care Coordinator to join our team at Milan Medical Group. While this position is primarily for our Chiropractic and Regenerative Medicine group, the employee will also be cross-trained in our Urgent Care and Family Practice processes. This role is essential in creating a welcoming environment for patients, managing front desk operations, and ensuring smooth communication between patients, providers, and staff.

Key ResponsibilitiesPatient Reception & Check-In

- Greet all patients and visitors warmly and professionally.

- Verify and update patient information, insurance, and identification.

- Process check-in/check-out efficiently to maintain accurate wait times.

- Collect co-pays, time-of-service payments, and balance the cash drawer daily.

- Direct patients to appropriate services (Urgent Care, Chiropractic, Regenerative Medicine, Physical Therapy, etc.).

Phone & Communication Management

- Answer and route incoming calls promptly with a professional greeting.

- Provide accurate information without offering medical advice.

- Accurately document and deliver messages to staff/providers.

- Schedule and confirm appointments.

Administrative & Clerical Duties

- Various Duties will be included and training as needed will be provided

Financial Responsibilities

- Collect patient payments at check-in.

- Balance daily transactions and prepare deposits.

- Accurately log financial records for supervisor review.

Front Office Environment & Security

- Keep the reception area clean, organized, and welcoming (reading materials, play area, beverage station).

- Monitor patient activity in the lobby and report any safety or security concerns.

- Notify medical staff promptly if a patient shows signs of distress.

Qualifications

- High school diploma or GED required.

- At least 1 year of experience in medical reception, healthcare front office, or customer service.

- 2+ years of experience in chiropractic and regenerative medicine preferred.

- Experience with Electronic Health Records (EHR). (Nextgen Office preferred)

- Strong organizational and multitasking skills.

- Excellent verbal and written communication abilities.

- Ability to remain calm and professional in high-pressure or emergency situations.

- Strong attention to detail and commitment to confidentiality.

- Positive, team-oriented attitude with outstanding customer service skills.

Compensation & Schedule

- Job Type: Full-time
- Pay: Starting at $18.00/hour (commensurate with experience)
- Benefits and growth opportunities available.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 35 – 40 per week

Ability to Commute:

• Milan, IL (Required)

Work Location: In person