TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.???? Responsibilities:

Provide management consultation and/or telephone crisis counseling/interventions to callers and family members who are calling through their company's EFAP
Provide immediate information and support to the caller requesting a trauma or other workplace intervention
Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services
Identify the present problem and determine appropriate service response level as per case response level standards
Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor
Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment

???????? Succeeding as a Client Care Counsellor will require the following core qualifications and skills:

Completed a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study;
Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse, Domestic Violence, etc.;
Good clinical judgement and understanding of your responsibilities regarding confidentiality;
Strong work ethic and professionalism;
Abilities to work over the phone and through chats;
Strong computer skills and mastering current software and applications (such as Microsoft Office);
Ability to adapt to both the ever-changing client and organizational needs;
Ability to work in a fast-paced environment and to multi-task when needed;
Strong empathy and listening skills;
Flexibility to work shifts, weekends and evenings, etc. as per business needs.

???? Perks:

Working fully remote from your home
All tech equipment provided ????
Group insurance plan as of first day of employment
Generous vacation policy

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Client Care Counselor (US)

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