Always Compassionate Health provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day.

The Intake Coordinator will directly educate a prospective patient through the intake process leading to enrollment with Always Compassionate Health

This person will work closely with referral sources, account managers, clinical team, and provider relations to ensure all tasks are efficiently completed associated with the enrollment process. The coordinator's direct job function would allow for a patient to receive the proper care they need and confirm all information about said patient has been recorded correctly.

Qualifications:

Working knowledge of NYS DOH - Health Care operations.

Excellent organizational and time-management skills

At least 3-5 years of experience in a Home Care setting

Strong communication and interpersonal skills

Attention to detail with problem solving skills

Strong customer service background

Requirements:

Obtains initial authorization for care from respected parties- Pharmacies or insurance companies

Refers to scheduling department need for coverage

Answers phones from referral sources for intakes

Reports back to referral source status of start of care

Documents and reports to Supervisor when there is a change in client status, change in service requirement, change in employee assigned to case and any unsatisfactory performance

Ability to use time efficiently

Ability to work in a fast-paced environment and demonstrated ability to multi-task

Technically savvy - proficient in use of smartphones, tablets, laptops, and other devices

Exceptional communication skills - demonstrated ability to communicate and follow-up in a timely manner

Bachelor’s degree required

Benefits:

401(k)

Health Insurance

Dental/Vision

Aflac

Paid time off

If you feel your background and previous experience has granted you the necessary skills to succeed in this role, don’t waste time and apply today!

Always Compassionate Health provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability.